Support Agent (Portuguese)
Our ongoing projects are in full swing, and we’re dedicated to delivering top-notch work without being tied down by a strict corporate structure.
At ChillBase we are working on One State which is a unique Social RolePlay game. Our analysts and marketers face daily challenges that force them to reconsider their approaches to player acquisition and retention. Therefore, we are gathering some of the best specialists in their field with significant experience and non-trivial professional thinking.
If you are seeking to be a part of an engaged team, work on captivating projects with minimal bureaucracy, and receive regular, constructive feedback, then you’ll find your place with us.
What we want to see:
- At least 2-year experience in customer support in IT/GameDev companies
- Experience with tools such as Zendesk, Usedesk
- Experience working in task trackers (Asana/Trello/Jira/FlowFast)
- English level C1-C2
- Portuguese level B2-C1
- Spanish: nice to have
- Familiarity with gaming communities and terminology
What you will be doing
- Responding to user messages/questions/issues
- Assisting players in resolving disputes
- Tracking and reporting technical issues to the development team
- Providing feedback to players on their issues
Growth and development
Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.
Comfortable conditions
We have flexible hours with the option of taking days off.
Care for employees
We offer sick days without salary loss, assistance in difficult life situations, no bureaucratic nightmares and processes for the sake of processes.
