Support Manager
🧩 Hitapps is a GameDev company specializing in Puzzle Games. We have several successful products in both categories with a combined total of over 150M+ downloads, and we are regularly featured in the top charts in the Games section.
Our culture is built on transparency, we are results-oriented and respect the improvement.
Currently, we are in search of a talented Support Manager who will be entrusted to provide exceptional support and enhance the gaming experience for our users.
Your Role:
💳 Competitive compensation
🏝 100% recovering for vacations, sick leaves;
🚀 12 additional paid day offs per year;
🏆 Budget for personal education, language courses & sports activities;
🌍 Conference attendance: you can join top industry events;
🤝 Zero bureaucracy and a supportive, transparent culture.
Let’s create hits together!
Our culture is built on transparency, we are results-oriented and respect the improvement.
Currently, we are in search of a talented Support Manager who will be entrusted to provide exceptional support and enhance the gaming experience for our users.
Your Role:
- Handling requests through the ticketing system;
- Responding to and moderating reviews on Google Play and App Store;
- Collecting feedback: analyzing player reviews and identifying the most common issues to improve the game;
- Diagnosing and resolving in-game issues;
- Collaboration with the development team: relaying information about critical bugs;
- Documentation: maintaining a knowledge base of common issues and solutions.
- Relevant work experience of at least 1 year in the IT or gamedev industry;
- Excellent communication skills and ability to work in a team;
- Attention to detail and a high level of responsibility;
- Knowledge of English – Advanced;
- Knowing an additional language will be a plus.
💳 Competitive compensation
🏝 100% recovering for vacations, sick leaves;
🚀 12 additional paid day offs per year;
🏆 Budget for personal education, language courses & sports activities;
🌍 Conference attendance: you can join top industry events;
🤝 Zero bureaucracy and a supportive, transparent culture.
Let’s create hits together!
