Head of VIP Services
Our ongoing projects are in full swing, and we’re dedicated to delivering top-notch work without being tied down by a strict corporate structure.
Together, we are developing One State unique mobile Social RolePlay game, which is played by millions of people worldwide. For each region, our international Community team develops unique methods for interaction with the community, including not only engagement in social media but also support for in-game activities.
If you are seeking to be a part of an engaged team, work on captivating projects with minimal bureaucracy, and receive regular, constructive feedback, then you’ll find your place with us.
What you will be doing
- Owning the full lifecycle of VIP players, from identification and onboarding to retention and reactivation
- Building and leading a team of VIP managers
- Developing and executing VIP strategy aligned with the overall product strategy
- Working with segmentation, loyalty programs, tier systems, and bonus mechanics
- Defining KPIs for the VIP function and building reporting systems
- Hiring, training, and developing a team of VIP Account Managers
- Personally managing key VIP accounts
- Collaborating with product, product marketing, and monetization teams to create personalized campaigns
What we want to see:
- At least three years of experience in VIP management
- At least two years of experience managing a team
- Proven track record of building and scaling VIP departments
- Strong understanding of the VIP ecosystem
Additionally, it would be great to have
- Experience in iGaming
Growth and development
Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.
Comfortable conditions
Hybrid work format based in Cyprus. Also we have flexible hours with the option of taking days off.
Care for employees
We offer sick days without salary loss, assistance in difficult life situations, no bureaucratic nightmares and processes for the sake of processes.
