Senior People Operations Specialist
We are looking for a Senior HR Operations professional to lead and continuously improve People Operations in EPAM Armenia. This role is critical in ensuring operational excellence, compliance with local labor law, and a smooth employee experience across the entire employee lifecycle.
You will work closely with People Partners, Finance, Legal, Shared Services, and business leaders to ensure that HR processes are scalable, accurate, and employee-centric — while also acting as a trusted subject-matter expert on Armenia-specific HR operations.
Responsibilities
- Manage end-to-end onboarding and offboarding processes
- Conduct employee onboarding and orientation sessions
- Coordinate background checks and employment documentation
- Administer medical insurance and employee benefits programs
- Act as a point of contact for employee HR-related inquiries
- Manage welcome kits, SWAG, and onboarding materials
- Track employee leaves and absences; coordinate with Accounting/Payroll for data accuracy
- Handle HR-related procurement and invoice processing
- Coordinate with vendors and manage agreements in collaboration with Legal and Finance
- Develop, implement, and maintain HR policies and internal guidelines
- Ensure compliance with Armenian labor legislation and internal standards
- Support audits, inspections, and compliance reviews when required
- Identify opportunities to improve and automate HR operations processes
- Support ongoing HR initiatives and cross-functional projects
- Contribute to operational excellence and continuous improvement efforts
Requirements
- Bachelor’s degree in Business Administration, Human Resources, or a related field
- 3-5 years of experience in HR / People Operations
- Strong working knowledge of Republic of Armenia labor laws
- Strong communication, problem-solving, and stakeholder management skills
- Strong organizational, prioritization, planning and time-management skills
- High level of discretion when handling sensitive data
- Proficiency in Excel and reporting tools; ability to learn new systems
- Ability to manage large datasets and handle multiple priorities simultaneously
- Experience with HRIS systems
- Fluency in Armenian and English
- Detail-oriented, proactive, and reliable
Nice to have
- Experience using AI or automation tools to improve HR efficiency and processes
- Experience working in a multinational or shared-services environment
