Senior L2 Application Support Engineer

EPAM·Kazakhstan, Uzbekistan, Armenia, Georgia, Belarus·Удалённо·сегодня

We are looking for a skilled L2 Application Support Engineer to join our team. The candidate should have experience in application and infrastructure support, with strong troubleshooting skills and expertise in Azure Monitor using KQL, Dynatrace and SEQ. This role involves real-time issue resolution, log analysis, and collaboration with support and engineering teams to ensure smooth application operations.

Our team works in two shifts—Morning (7 AM–4 PM UAE Time) and Afternoon (12 PM–9 PM UAE Time)—providing service 7 days a week on a rotating schedule. Each member works a 40-hour week with flexible days off.

Responsibilities

Provide L2 application support, investigating and resolving incidents efficiently
Debug issues across application, API, infrastructure and network layers in hybrid environments
Analyze logs and monitor system health using Azure Application Insights and Log Analytics, Dynatrace and SEQ
Work hands-on with Azure Functions, Azure API Management, AKS or Container Apps, API Gateway, Web Apps and WAF
Assist in troubleshooting web applications, REST APIs and WebSocket technologies
Apply solid understanding of OAuth 2.0, mTLS, SSL or TLS and Azure RBAC
Handle protocols and data formats including REST, SOAP, JSON and XML
Support mobile applications on iOS and Android (basic troubleshooting, installation, permissions)
Write SQL and MongoDB queries to extract and analyze data
Operate within ITSM processes (Incident, Problem Management, Change Enablement)
Engage with customers via calls and chats for real-time issue resolution
Utilize ServiceNow for ticket management and tracking
Document Root Cause Analysis (RCA) and contribute to the knowledge base