Lead/Senior Business Analyst - Insurance with Scrum Master

We are seeking a Lead/Senior Business Analyst – Insurance with Scrum Master expertise to bridge business and technical teams across the insurance value chain, driving requirements analysis, Agile delivery, and stakeholder collaboration to achieve measurable business outcomes.

Responsibilities

• Partner with business stakeholders to understand objectives, pain points, and regulatory/process constraints in the insurance value chain (e.g., Policy, Billing, Claims, Underwriting, CRM/Distribution)
• Elicit, analyze, and document requirements using workshops, interviews, story mapping, process mapping, and data analysis
• Translate requirements into user stories, acceptance criteria, process flows (AS-IS / TO-BE), functional specs, and wireframes as needed
• Maintain and refine the product backlog in collaboration with Product Owner/business leads to ensure clarity, completeness, and testability
• Support UAT through preparation of test scenarios, coordination of business users, defect management, and traceability from requirements to outcomes
• Define and track business KPIs (e.g., cycle time reduction, claim leakage controls, STP rates, NPS improvements)
• Drive Agile ceremonies: Sprint Planning, Daily Stand-ups, Backlog Grooming, Sprint Reviews, Retrospectives
• Plan and manage delivery scope, schedule, dependencies, risks, RAID logs, and release milestones
• Coordinate work across teams (engineering, QA, data, architecture, operations, vendors) to ensure consistent delivery and communication
• Communicate status clearly to leadership and stakeholders via dashboards, weekly updates, and executive-ready summaries
• Act as a bridge between business and technical teams to ensure shared understanding of requirements and constraints
• Collaborate with architects and SMEs on integration needs (e.g., PAS, claims systems, billing, document management, external data providers)

Requirements

• 6-15 years of overall experience in IT
• 8+ years of experience in a combined Business Analyst / Agile PM / Scrum Master / Delivery Lead capacity
• Background in the insurance domain across one or more areas: Claims, Underwriting, Policy Administration, Billing, Reinsurance, Distribution
• Skills in writing epics, user stories, and acceptance criteria, with the capability to lead other BAs to drive this cycle effectively
• Practical experience delivering projects in Agile, Scrum, and Kanban environments
• Understanding of SDLC, testing lifecycle, and release management
• Excellent communication, facilitation, and stakeholder management skills
• Familiarity with Jira, Confluence, and Azure DevOps