End-User Support Engineer

Our team at EPAM Krakow is on an upward trajectory, and we're hoping to welcome an End-User Support Engineer to the fold. The right candidate for this position combines inventive problem-solving with strong people-oriented and communication strengths.

Keep in mind that this job requires showing up in person at the Krakow office across all five working days weekly.

Responsibilities

• Extend both on-site and remote assistance to end users located at the facility
• Oversee the installation and setup process for computer hardware, systems, printers, and scanning equipment
• Maintain ongoing communication with service providers and network engineering teams to work through technical challenges
• Ensure meeting room equipment stays properly maintained and ready for use
• Confirm that ticket handling stays within agreed SLA windows and response benchmarks
• Direct software rollout efforts and resolve any technical snags that surface during the process
• Manage incident tickets across their entire lifespan, starting from initial logging through final resolution
• Carry out upkeep tasks in the server room to keep all systems operating reliably
• Take charge of arranging and maintaining cable organization for IT hardware
• Operate according to documented IT Work Instructions when performing routine tasks
• Regularly update and verify the accuracy of hardware inventory documentation

Requirements

• A minimum of two years' worth of related experience in an equivalent role
• Understanding of Network Fundamentals and Troubleshooting methods to address connectivity-related challenges
• Demonstrated skill in Windows Endpoint Administration, including workstation setup and ongoing maintenance
• Working comprehension of IT Service Operations Fundamentals that supports effective service delivery
• Direct experience applying Microsoft Intune Support Essentials toward endpoint and device oversight
• Well-developed interpersonal skills combined with strong problem-solving instincts
• Enthusiasm for learning emerging technologies and adapting swiftly to new difficulties
• Ability to remain composed and productive while under demanding conditions
• Intermediate-level command of the English language
• Openness to receiving and following guidance from the direct supervisor

Nice to have

• Hands-on background working with MacOS and Linux platforms
• Understanding of Remote Access Tools to help provide distant technical support