Senior Business Analyst

About the Position

We are looking for a Senior Business Analyst to work across business and technology teams, helping define requirements, analyze processes, and support the delivery of enterprise solutions. You will play a key role in understanding stakeholder needs, documenting requirements, facilitating discussions, and ensuring business objectives are translated into actionable delivery plans. Working hours: 8:00 AM–5:00 PM, US Central Time (CT).

About the Team

You will collaborate with Product Managers, Solution Architects, Developers, Project Managers, QA Engineers, and business stakeholders. The team follows a collaborative delivery approach, working closely across functional areas to design and implement business solutions.

Responsibilities

• Analyze business processes and identify opportunities for improvement
• Gather, document, and validate business and functional requirements
• Facilitate workshops, interviews, and requirements discovery sessions with stakeholders
• Create and maintain business process documentation, workflows, user stories, and acceptance criteria
• Translate business requirements into clear specifications for technical teams
• Collaborate with Product Managers, Architects, Developers, and QA teams throughout the delivery lifecycle
• Support backlog management, prioritization activities, and release planning
• Perform gap analysis and assess the impact of proposed changes
• Identify dependencies, risks, assumptions, and constraints affecting project delivery
• Contribute to solution design discussions and ensure alignment with business objectives
• Support testing activities, requirement validation, and user acceptance processes
• Prepare project documentation, reports, and stakeholder communications

Requirements

• 5+ years of experience as a Business Analyst, Functional Analyst, or Product Business Analyst
• Experience eliciting, documenting, and managing business and functional requirements
• Strong knowledge of business process analysis, process mapping, and workflow definition
• Hands-on experience using AI as part of your role
• Experience writing user stories, use cases, business rules, and acceptance criteria
• Experience working with Agile delivery methodologies such as Scrum or Kanban
• Ability to facilitate workshops and communicate effectively with both business and technical stakeholders
• Experience working on system integration, digital transformation, or enterprise platform projects
• Knowledge of REST APIs, data flows, and system interfaces
• Experience using JIRA, Confluence, or similar requirements management tools
• Strong analytical and problem solving skills
• Experience managing multiple stakeholders and competing priorities
• Excellent written and verbal communication skills

Nice to Have

• Knowledge of Global Distribution Systems (GDS)
• Experience in travel technology, airline, hospitality, or travel management domains
• Exposure to booking platforms, travel APIs, or reservation systems
• Experience with data analysis and SQL
• Understanding of enterprise architecture concepts
• Experience working in multinational or geographically distributed teams

Technologies

JIRA, Confluence, SQL, REST APIs, Agile, Scrum, Kanban, BPMN, Visio, Lucidchart, Enterprise Applications, Integration Platforms