Customer Payment Support Manager
We are looking for an Client Operations Manager to serve as a primary contact for clients, managing their day-to-day payment and account activities. The role involves assisting with operational requests, resolving issues, and coordinating with internal teams to ensure smooth service. This position is key to maintaining high client satisfaction and improving operational processes.
Act as a key operational point of contact for clients, maintaining a strong understanding of their business activities and providing professional support across day-to-day payment, card, and account operations, including wire transfers through different global payment systems, FX-related inquiries, card support, account access matters, and operational support within the web platform and mobile application.
Assist clients with operational and banking documentation requests, including reference letters and other documents required for clients’ business needs, while ensuring high-quality communication and timely resolution of requests.
Coordinate with internal departments and technical teams to investigate operational issues, resolve complex client cases, and ensure smooth processing of client requests in accordance with internal procedures and security requirements.
Identify recurring operational issues and contribute to process improvements, automation initiatives, and enhancement of the overall client experience and operational efficiency.
University degree or equivalent in Economics, Business Administration, or relevant field of study.
Experience in customer support, ideally, but not limited to the banking or corporate services industry.
Native or professional fluency in English.
Developed communication skills.
Customer service-oriented, professional and resourceful.
Flexible and adaptable mindset in a fast-paced, evolving environment.
