Partnership Customer Success Manager
Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.
Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.
Now we are looking for a Partnership Customer Success Manager to build, maintain and grow strong relationships with Sumsub’s partners and key customers. This role is an exciting opportunity to work at the intersection of Customer Success, partnerships and product, helping partners achieve their goals, improve adoption and unlock new growth opportunities across different markets.
What You Will Be Doing:
- Manage day-to-day relationships with partners and key customers across business, technical and product topics.
- Help partners and customers achieve their goals by ensuring smooth communication, strong product adoption and timely support.
- Build trusted relationships with key stakeholders and maintain regular contact through check-ins, updates and business reviews.
- Identify growth opportunities, potential risks and areas where Sumsub can bring additional value.
- Introduce partners and customers to new product features, support feature rollouts and collect feedback on product needs.
- Share partner and customer feedback internally to help improve processes, product experience and commercial outcomes.
- Act as a liaison between partners and internal teams, including Sales, Solutions, Product, Legal, Marketing and Customer Success.
About You:
- Previous experience as a Customer Success Manager, Account Manager or Business Development Manager, ideally in fintech, payments, crypto, SaaS or another B2B environment.
- Advanced English.
- Strong communication skills and the ability to build relationships with different stakeholders, from technical teams to business decision-makers.
- Basic understanding of KYC, compliance, identity verification or fraud prevention would be a strong plus.
- Good analytical skills, with confidence working with Google Sheets, MS Excel or similar tools.
- Proactive and structured approach, with the ability to identify risks, follow up on open topics and drive tasks to completion.
- Comfortable working cross-functionally with Sales, Product, Solutions, Legal, Marketing and other internal teams.
What We Offer:
- Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
- True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
- Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
- Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
- Compensation. We offer fair and transparent pay, benchmarked to the market.
- Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
- Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
- Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
- Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
- Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.
The hiring stages: TA screening -> Assignment -> Hiring Manager Interview -> Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
