Billing & Payments Analyst

The Billing & Payments Analyst will assist with the general operations of the finance department, with a focus on accounts payable and billing support for the B2C customer segment. The incumbent will handle the full AP cycle – from invoice collection to vendor payments – as well as customer billing operations. He/she will work closely with vendors and customers, as well as the Sales and Customer Support teams.

What you’ll do

Accounts Payable

•     Own the end-to-end accounts payable process: collect vendor invoices, record them accurately, and ensure all vendors are paid in time
•     Maintain and monitor the AP Ageing report, flagging overdue or upcoming payables
•     Manage the procurement taskboard, tracking and resolving all AP-related tasks and requests
•     Collect W forms (W-9/W-8) from vendors and keep vendor tax documentation complete and up to date
•     Maintain accurate records of purchase orders, invoices, and payments

Billing & Customer Support

•     Respond to customer billing-related requests through ticketing systems and email
•     Handle payment disputes and chargebacks end-to-end
•     Process refunds and cancellations
•     Perform ongoing billing system cleanup to keep subscription and customer records accurate
•     Process internal and external requests for changing customer details, pricing options, and other information in the billing systems
•     Collaborate with the Sales and Customer Support teams on customer billing queries and outstanding balances

General

•     Make sure company legal and financial policies are followed
•     Collaborate with other departments to gather, analyze, and interpret relevant financial data
•     Contribute to the team’s mission of improving data flows, optimizing processes, and ensuring accounting output is accurate

What we are looking for

• Bachelor’s degree in Accounting or a related field
• 2–3 years of experience with accounts payable, invoicing, collections, and/or billing operations
• Hands-on experience with (or ability to quickly learn) Stripe, PayPal, Zendesk, Brex, and Notion; familiarity with payment dispute/chargeback processes is a strong plus
• Proficient in Microsoft Office applications and Google Sheets
• Fluency with AI tools (e.g., ChatGPT, Claude) and eagerness to apply them to automate and improve day-to-day finance workflows 
• Knowledge of GAAP is a plus
• Strong attention to detail with a dedication to accuracy
• Excellent verbal and written communication skills, including customer-facing correspondence via ticketing systems and email
• Ability to analyze large sets of data
• Comfortable working across multiple systems
• Fluency in English
• Ability to work across different time zones