Technical Support Engineer (Bitrix-24)

About the Position

Acting as the primary line of responsibility for the stable performance of Bitrix24 portals. This includes incident intake and resolution, bug fixing, and user consultation within established SLA frameworks.

About the Project

Acting as the primary line of responsibility for the stable performance of Bitrix24 portals. This includes incident intake and resolution, bug fixing, and user consultation within established SLA frameworks.

Responsibilities

• Handling user requests and incidents in compliance with SLAs: classification, prioritization, escalation, and monitoring of response and resolution times.
• Diagnosing and fixing defects (bug fixes) within portal configurations, components, and integrations.
• Providing technical consultation to users and client administrators on Bitrix24 functionality.
• Monitoring system health, analyzing logs, and proactively preventing recurring incidents.
• Maintaining the internal knowledge base and support guidelines, and reporting on key SLA metrics.

Requirements

• 2+ years of experience in Bitrix24 support and administration (both On-Premise and Cloud versions).Proficiency in PHP and MySQL, with the ability to read and modify code within the Bitrix Framework architecture
• Strong skills in using ticketing systems and managing SLA-driven processes (basic knowledge of ITIL frameworks)
• Proficiency in Kazakh is a distinct advantage.

Nice to Have

• Official 1C-Bitrix certifications.
• Experience supporting corporate portals for large-scale enterprise clients.