Senior Support Engineer (Atlassian)

We are seeking a Senior Support Engineer to serve as an Atlassian Administrator, responsible for managing and optimizing the Jira Cloud environment while providing ongoing support to end users.

Responsibilities

• Administer and configure Jira Cloud environments to align with organizational requirements
• Review and improve existing workflows, permission schemes and automation rules
• Develop, test and implement automation rules to streamline workflows and processes
• Set up and maintain Jira projects, schemes, workflows, permissions and notifications
• Document existing and newly created processes within Jira
• Create and manage users, permissions and projects on a daily basis
• Support and further develop existing Python scripts using Atlassian Python APIs
• Control changes to permission schemes, screens and workflows through automation and scripting
• Build automation for the creation and modification of projects, schemes and workflows
• Monitor and troubleshoot Jira Cloud issues, providing timely resolutions
• Provide ongoing support to Jira Cloud users, addressing issues and questions
• Maintain Jira Cloud environments to ensure optimal performance and reliability

Requirements

• 5+ years of experience administering Jira Cloud, with strong understanding of differences from Server/Datacenter versions
• Background in building and supporting large-scale Help Centers for enterprise-wide support with shared automation and configuration across multiple projects
• Proficiency in Python scripting using Atlassian Python APIs
• Skills in configuring Jira workflows, permission schemes and screens
• Expertise in developing automation rules within Jira Cloud for schemes, workflows and projects
• Atlassian Certified Professional (ACP) or Atlassian Certified Associate (ACA) certification in Jira Service Management

Nice to have

• Familiarity with Adaptavist ScriptRunner
• Familiarity with Jira Misc Workflow Extension (JMWE)