Senior Loyalty & Promotions Consultant

EPAM Systems is looking for a driven Loyalty & Promotions Consultant to join Empathy Lab in North America — a fast-growing creative agency designed for the modern Chief Marketing Officer and backed by our global engineering and digital services organization.

In this role, you will support the design and delivery of loyalty programs, promotion strategies, membership experiences and subscription models that drive measurable growth for major brands across Quick Service Restaurants (QSR), Retail, Travel & Hospitality, Consumer Goods and beyond!

Working alongside senior practice leads and cross-functional teams, you will contribute to client engagements, help shape practice offerings, and build your expertise in a growing area of marketing consulting. Apply today!

https://www.empathylab.com/en/what-we-do/loyalty

Req.#1091596262

Responsibilities

• Support the development of client recommendations across loyalty programs, offer strategies, membership experiences and subscription models
• Contribute to end-to-end program design, including strategic options, business cases, economics and go-to-market approaches
• Collaborate with data, experience design, digital product and delivery teams to support the execution of integrated client projects
• Prepare materials, analyses and points of view that help account teams align solutions to client needs
• Support new business development efforts, including research, proposal content and pitch materials Research and draft proposal content, pitch materials and RFP responses under the guidance of senior team members
• Co-author research, articles and points of view that support the practice's thought leadership in loyalty and promotions Represent the practice at industry events, webinars and forums to build visibility and expertise
• Help cultivate relationships with external platform partners on practice-related initiatives
• Partner closely with senior consultants and practice leads to learn and apply emerging approaches in loyalty and promotions strategy

Requirements

• QSR industry experience preferred — a key growth area for our team (additional experience in Retail, Consumer Goods (CPG) or Travel & Hospitality is a strong plus)
• Growing expertise in one or more domains such as loyalty, membership, pricing, promotions or subscription business models
• 5+ years of relevant experience in consulting, agency or client-side marketing roles Strong analytical and problem-solving skills, with a creative approach to business challenges - Clear written and verbal communication skills, with the ability to translate complex ideas into accessible insights
• Comfort collaborating cross-functionally, with growing exposure to direct client engagement
• Business acumen and curiosity about the ROI and outcomes of loyalty and promotion initiatives
• Experience contributing to client engagements across multiple phases (strategy, design, delivery)
• Willingness to travel occasionally for client or team needs