Senior L3 Support Engineer
Project description
We are looking for the best people to help create the next big thing in digital banking. Reason to join us • We offer the opportunity to work in a highly professional environment where you will work with high-level financial instruments • We want you to be part of our success story and give you reasons to be proud of what you achieved as part of our fabulous team • We give you the opportunity to develop yourself and evolve in your career via our fantastic technical, business-related or soft skills training • We encourage creative-thinking in our great open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are born. • We are not just professional teams, we are also friends who have fun working together • The team is made up of enthusiastic professionals who work in an international environment, learning new technologies as part of client`s businesses. You will work as part of a cross-functional agile operational team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as a team activity, with a predisposition to open code, open discussion, and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. Our goal is to design and develop high-quality automation solutions to solve business problems/challenges via a combination of off-the-shelf and open-source technologies. You'll get the chance to work with experienced engineers across our enterprise with a chance to move across varying automation technologies of the future. From January 2026 mandatory office attendance - 3 days per week.
Responsibilities
- Responsibilities of a L3 Support Engineer into AFC Team are:
- Ensure all the BAU support queries from business are handled on priority and within agreed service level agreement (SLA) and ensure all application stability issues are well taken care off;
- Take responsibility for your own engineering delivery to drive a reduction in technical debt across the production environment with development and infrastructure teams;
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues;
- Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. SDLC - we use this quite extensively and ITIL terms are quite used;
- Update KB Articles and Application Runbooks;
- Speak Up if you think something can be improved;
- Collaboration with all the other areas (e.g.BA, QA, RM, SM & PO) - we find it very important for automation;
- Identify & communicate risks associated with major changes into Production
SKILLS
Must have
- Skills and experience:
- Experience applying technical solutions to improve the stability of production environments;
- Understanding and working knowledge of the ITIL Service management framework (incident, problem, change management). ServiceNow is a plus;
- Extensive working experience in providing L2/L3 support (preferably in a banking environment) on mission-critical (99.9% uptime) applications;
- Working experience of Unix/Linux, Control-M, Tomcat, Weblogic, Oracle Databases, Openshift, Artifactory, Github, Bitbucket, Jira;
- Analytical mindset, problem solver;
- Ability to work in virtual teams;
Nice to have
N/A
