Talent Pool: UNIX/Linux Support Engineer-L3 (EST)
Responsibilities
- Monitor and resolve alerts via ServiceNow and TrueSight for Linux/Unix and virtualized systems.
- Troubleshoot filesystem, CPU, memory, swap, and agent issues.
- Execute approved standard changes such as service restarts, configuration updates, and agent reinstalls.
- Perform health checks and first-level troubleshooting for GPFS, LSF, OpenShift, and RStudio environments.
- Use Ansible Tower and Red Hat Satellite for patching and configuration management.
- Maintain and improve automation scripts and reporting tools for recurring operational tasks.
- Collaborate with the on-site team and L3 SMEs for escalated or hardware-dependent incidents.
- Participate in the on-call rotation approximately once per month, providing after-hours support for high-priority incidents.
- Escalate and coordinate tasks with L3 Support Engineers.
- Ensure ServiceNow tickets and incident bridges are properly updated during off-hours events.
Requirements
- Strong experience supporting RHEL 6–9 and Ubuntu 20/22/24 in production environments, including patching, monitoring, and incident response.
- Hands-on experience with VMware ESX, GPFS, and LSF, and working knowledge of OpenShift and RStudio services.
- Strong understanding of Ansible Tower, Red Hat Satellite, Puppet, and shell scripting.
- Experience with ServiceNow, TrueSight, and PATROL for monitoring and ITSM processes.
- Solid grasp of Linux networking and remote troubleshooting practices in large enterprise environments.
- 3–5 years of experience in Linux/Unix support within enterprise environments.
- RHCSA and/or ITIL v4 Foundation certification.
- Ability to work independently and effectively within remote, structured support operations.
- Excellent problem-solving, documentation, and communication skills.
- EST availability
Nice to have
- Familiarity with AIX and other Unix platforms (HP-UX, Solaris).
We offer
- Competitive compensation
- Remote or office work
- Flexible working hours
- Healthcare benefits: medical insurance and paid sick leave
- Continuous education, mentoring, and professional development programs
- A team with an excellent tech expertise
- Certifications paid by the company
