Talent Pool: UNIX/Linux Support Engineer-L3 (EST)

Responsibilities

• Monitor and resolve alerts via ServiceNow and TrueSight for Linux/Unix and virtualized systems.  
• Troubleshoot filesystem, CPU, memory, swap, and agent issues.  
• Execute approved standard changes such as service restarts, configuration updates, and agent reinstalls. 
• Perform health checks and first-level troubleshooting for GPFS, LSF, OpenShift, and RStudio environments. 
• Use Ansible Tower and Red Hat Satellite for patching and configuration management.  
• Maintain and improve automation scripts and reporting tools for recurring operational tasks.
• Collaborate with the on-site team and L3 SMEs for escalated or hardware-dependent incidents. 
• Participate in the on-call rotation approximately once per month, providing after-hours support for high-priority incidents. 
• Escalate and coordinate tasks with L3 Support Engineers.
• Ensure ServiceNow tickets and incident bridges are properly updated during off-hours events. 

Requirements

• Strong experience supporting RHEL 6–9 and Ubuntu 20/22/24 in production environments, including patching, monitoring, and incident response.  
• Hands-on experience with VMware ESX, GPFS, and LSF, and working knowledge of OpenShift and RStudio services.  
• Strong understanding of Ansible Tower, Red Hat Satellite, Puppet, and shell scripting. 
• Experience with ServiceNow, TrueSight, and PATROL for monitoring and ITSM processes. 
• Solid grasp of Linux networking and remote troubleshooting practices in large enterprise environments. 
• 3–5 years of experience in Linux/Unix support within enterprise environments. 
• RHCSA and/or ITIL v4 Foundation certification.
• Ability to work independently and effectively within remote, structured support operations.
• Excellent problem-solving, documentation, and communication skills.
• EST availability

Nice to have

• Familiarity with AIX and other Unix platforms (HP-UX, Solaris).

We offer

• Competitive compensation
• Remote or office work
• Flexible working hours
• Healthcare benefits: medical insurance and paid sick leave
• Continuous education, mentoring, and professional development programs
• A team with an excellent tech expertise
• Certifications paid by the company