Talent Pool: UNIX/Linux Support Engineer (On-site)

Responsibilities

• Monitor infrastructure alerts and tickets through ServiceNow and TrueSight. 
• Diagnose and resolve filesystem, CPU, memory, and agent issues across Linux and Unix platforms.  
• Restart services and daemons, clean up logs or disk space, manage processes, and apply configuration corrections. 
• Perform standard operational changes, including agent reinstalls, disk extensions, and configuration updates. 
• Support VMware ESX hosts (Dell/Cisco UCS), perform VM health checks, validate resource and datastore usage. 
• Monitor and troubleshoot GPFS (IBM Spectrum Scale) and LSF workload schedulers. 
• Provide basic OpenShift and RStudio support for system availability. 
• Execute and enhance Ansible Tower and Red Hat Satellite workflows for patching and configuration management. 
• Maintain and improve Puppet modules and shell scripts for operational efficiency. 
• Ensure alerts are validated; tickets are updated and resolved in accordance with SLAs. 
• Perform hardware interventions, including disk replacements, NIC reseating, and console access.  
• Coordinate hardware replacements with Dell, IBM, Cisco, and HP vendors. 
• Validate data center connectivity, participate in DR testing, and ensure accurate asset documentation. 
• Participate in the on-call rotation approximately once per month, providing after-hours support for critical production incidents.  
• Serve as an escalation point for critical system alerts during off-hours to ensure service continuity. 
• Coordinate with data center or vendor teams for emergency actions when needed. 

Requirements

• 3–6 years of experience in enterprise Linux/Unix administration and support. 
• Strong experience in administering RHEL 6–9 and Ubuntu 20/22/24, with working knowledge of legacy AIX, HP-UX, and Solaris systems. 
• Confident in managing Dell PowerEdge, IBM Frame, and Cisco UCS hardware, including iDRAC/iLO operations and rack-level maintenance. 
• Hands-on experience with VMware ESX (console operations, vMotion, datastore validation). 
• Familiarity with clustered storage environments such as GPFS (Spectrum Scale) and workload scheduling with IBM LSF. 
• Automation experience with Ansible Tower, Red Hat Satellite, Puppet, and shell scripting
• Practical experience with ServiceNow for incident/change management and TrueSight/PATROL for monitoring. 
• A good understanding of networking fundamentals,such as VLANs, bonding, and interface validation. 
• Red Hat Certified System Administrator (RHCSA) or equivalent certification
• ITIL v4 Foundation certification. 
• Strong analytical, documentation, and communication skills.
• Eligibility for compliance-based background checks (PHI exposure). 
• Availability for working from 9 AM – 5 PM EST (On-site). 

We offer

• Competitive compensation
• Remote or office work
• Flexible working hours
• Healthcare benefits: medical insurance and paid sick leave
• Continuous education, mentoring, and professional development programs
• A team with an excellent tech expertise
• Certifications paid by the company