Senior Application Support Analyst

EPAM·Malaysia·Офис·1 нед. назад

Join EPAM Malaysia as a Senior Application Support Engineer. Bridging support and software engineering, you will focus on deep technical troubleshooting, root-cause analysis and issue resolution. Work closely with cross-functional teams to investigate system behavior, analyze application logic, troubleshoot APIs and drive operational stability across business-critical systems.

Responsibilities

Provide Level 2 and Level 2.5 application support for enterprise production systems
Investigate, troubleshoot and resolve complex technical issues independently
Analyze Java and object-oriented code to understand application behavior and identify root causes
Troubleshoot APIs by analyzing requests, responses, parameters and integration flows
Execute SQL queries and controlled data fixes within relational databases using established safeguards
Trace issues across distributed systems using logs, monitoring and observability tools
Contribute to technical documentation, standard operating procedures and knowledge base improvements
Participate in Agile and Scrum ceremonies, including daily standups and sprint reviews

Requirements

Proven experience in application support, production support or technical support engineering
Strong ability to read and analyze Java or object-oriented code for debugging
Hands-on experience troubleshooting APIs and complex integrations
Strong background in SQL database management with PostgreSQL, MySQL or Microsoft SQL Server
Demonstrated ability to work with logs, monitoring tools and observability platforms
History of success in analytical thinking and root-cause investigations
Confidence working independently to troubleshoot legacy or complex system environments
Bachelor’s degree in Computer Science, Information Technology or a related technical discipline