Salesforce Consultant
About the Position
We are looking for an experienced Salesforce Consultant to support and improve CRM capabilities within a global travel transformation program. In this role, you will work closely with business stakeholders and product teams to analyze requirements, shape Salesforce-based solutions, and help enhance a platform that supports customer experience, operational efficiency, and system integrations.
About the Project
The project focuses on enhancing and evolving a CRM platform within the travel domain. The goal is to improve customer experience, streamline processes, and support integrations across multiple systems. The platform enables efficient operations and data-driven decision-making.
Responsibilities
- Gather and analyze business requirements related to CRM functionality, system integrations, and data mapping
- Understand business needs and propose suitable Salesforce-based solutions
- Configure basic demo flows to establish a common vision with stakeholders
- Translate business requests into functional solutions and system configurations within Salesforce
- Act as the first point of contact for enhancement requests and assess their alignment with existing capabilities
- Collaborate with stakeholders and product owners to support backlog prioritization
- Support cross-system initiatives by identifying dependencies and defining scope across workstreams
- Document business processes and system configurations to ensure clarity and consistency
- Participate in agile ceremonies, including planning and backlog refinement
- Use AI-based tools to support documentation, analysis, and workflow improvements
Requirements
- At least 3 years of experience working with Salesforce in a Consultant or Business Analyst role
- Experience with Salesforce Service Cloud configuration and support
- Experience gathering and documenting requirements for CRM systems, including integrations and data mapping
- Experience translating business needs into Salesforce configurations and improvements
- Ability to work directly with business stakeholders and product owners
- Understanding of agile delivery practices and participation in project ceremonies
- Strong analytical and communication skills
Nice to Have
- Experience in the travel industry
- Experience working with AI-based tools for CRM analysis or documentation
- Familiarity with system integrations and data workflows
