Product Owner - ServiceNow
As a Product Owner for our ServiceNow offerings, you will play a key role in defining and driving the strategic direction of our digital products and services. You will ensure our ServiceNow solutions align with organizational goals, enhance user experience, and continuously evolve to meet the changing demands of the business and the Digital organization.
New Role – The recruiting efforts for this position are intended to fill an existing vacancy for a new position.
Responsibilities
- Collaborate with the Digital Product Manager to define and execute the product strategy for ServiceNow offerings, to ensure alignment with business objectives
- Gather, prioritize and manage product requirements from stakeholders, clients and cross-functional teams; clearly communicate these requirements to development teams
- Contribute to the creation and maintenance of the product roadmap, to ensure alignment with product strategy and market trends
- Maintain a well-defined and prioritized product backlog, break down features into user stories with clear acceptance criteria
- Lead the matrixed product team through influence, task assignment, mentorship and coaching to fulfill the product vision
- Work closely with development teams to provide guidance, answer questions and ensure the successful delivery of product features
- Champion a user-centric design and development approach, collaborate with UX/UI teams to optimize user experience
- Coordinate testing and validation activities to ensure developed features meet quality and performance standards
- Manage product releases, define scope and ensure successful, timely delivery
- Engage with process owners and stakeholders to understand needs, gather feedback and drive continuous improvement
Requirements
- 3–5 years of proven experience as a Product Owner, with a track record of successful delivery of software products
- Strong expertise in ServiceNow ITOM Platform, including hands-on knowledge of CMDB, Discovery and Service Mapping
- Proficiency in management and optimization of ServiceNow Configuration Management Database (CMDB)
- Real-world understanding of IT Operations and ITIL processes, with the ability to design workflows that reduce operational pain points
- Demonstrated ability to manage and prioritize an ITSM backlog, write high-quality user stories and deliver incremental value with Agile methodologies
- Excellent stakeholder management and communication skills; able to work effectively with IT Ops leaders, service desk managers, engineers and executives
- Product mindset with a focus on measurable outcomes (e.g., MTTR reduction, automation, self-service adoption, cost reduction) through data-driven prioritization
- Proficiency in gathering, prioritization and management of product requirements
- Familiarity with Agile development practices and adaptability to changing requirements and priorities
- Understanding of automation and orchestration concepts, especially within ServiceNow
- ServiceNow Certified System Administrator (CSA), ITIL or Agile certifications are a plus
