Lead Qualification Specialist

About the project

The IT company Andersen invites a Lead Qualification Specialist to join the team.

Andersen is a pre-IPO software development company that provides a full cycle of services. For over 19 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.

Responsibilities

– Validating inbound leads.

– Providing full informational support to customers (by phone, chat, email, LinkedIn, and other channels).

– Searching for and processing necessary information.

– Assisting corporate clients in resolving issues.

– Processing inquiries from international corporate clients and forwarding them to sales managers.

– Recording request-related information in the CRM system.

– Communicating in a lively and friendly manner – avoiding formulaic or generic responses.

– Remaining polite when dealing with frustrated or dissatisfied clients and striving to turn negative experiences into positive ones (as in real-life communication).

Requirements

– Strong analytical skills.

– Interest in continuous learning.

– Ability to express thoughts clearly and explain complex ideas in simple and understandable terms.

– Friendliness and genuine interest in communication.

– Strong communication skills and a desire to develop business communication abilities.

– Excellent teamwork skills, ability to prioritize and multitask effectively.

– Good knowledge of Microsoft Office.

– Strong interest in the IT field.

– English proficiency at Advanced level or higher.

Nice to have

– Knowledge of German or other foreign languages.

Why join us

• Andersen cooperates with such businesses as Samsung, Johnson & Johnson, Ryanair, Europcar, TUI, Verivox, Shypple, etc..
• We offer the opportunity to gain experience in developing business relationships with the world's largest brands, as well as large-scale projects using cutting-edge technologies.
• Interesting and high-profile deals, negotiation practice, and communication with C-level people.
• The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 19 years, Andersen has assembled a huge knowledge base and established a robust resource management institution.
• We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
• We at Andersen have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.