IT Support Engineer
Scorewarrior - System Administration Team
About Us
We are Scorewarrior, a "Great Place to Work" (officially!), with a 99% employee satisfaction rate. We're financially independent, highly profitable, and proud to have never made redundancies, a testament to our stability, culture, and long-term vision.
Our flagship title, Total Battle, is a top-10 mobile 4X strategy game that has grown its revenue by more than 25 times over the past five years. Our mission: excite and unite over one million players daily.
The Role
This is an internal IT support role (not application/product support). You'll help employees with their workplace IT environment—devices, operating systems, access, infrastructure, office equipment, and internal services—to ensure smooth daily operations.
Location
100% onsite in Limassol, Cyprus.
Scorewarrior provides full relocation support for you and your family: visas, flights, legalization on the island. Everything covered.
Your day-to-day tasks:
- Solve employee problems and handle IT support requests (ensure SLA compliance; escalate complex issues).
- Troubleshoot user OS (Linux, Windows, macOS) and software for seamless operations.
- Manage IT asset lifecycle: purchase hardware, track inventory.
- Provide technical guidance to boost productivity and self-service.
- Maintain and improve internal IT docs and knowledge base in Notion.
- Administer access to services (SaaS/self-hosted): Google Workspace, YouTrack, Git/GitLab, TeamCity, DNS, LDAP, and more.
- Onboard/offboard employees; provision hardware/software.
Requirements
- 2+ years in end-user (employees) support
- Admin experience with Windows, Linux, macOS.
- Ability to diagnose PC issues, mass internet problems, or local network faults.
- English at B1 level (spoken/written).
- Experience with ticket systems (e.g., FreshDesk, Jira, ServiceNow, Zendesk).
- Understanding of SLAs and ticket prioritization.
- IT asset inventory experience (e.g., Snipe-IT, GLPI, OCS, Jira Assets).
- Admin experience with SaaS/self-hosted services.
A Plus
- Driver license
- Strong networking knowledge (TCP/IP, DNS, VPN).
- PowerShell/Bash scripting.
- Drive to automate tasks.
- Passion for games.
Why to join Scorewarrior
- Onsite work in Limassol, Cyprus: We aim to provide a comprehensive benefits package that supports both your professional growth and comfortable life in Cyprus. You will work from our modern offices in Limassol, surrounded by a highly professional and passionate team that truly enjoys what they do.
- Stable and transparent compensation, 13th salary, a bonus after successfully passing probation
- Additional paid days (sick leaves, Christmas holidays, corporate conferences and events)
- Full relocation coverage for you and your family, if not in Cyprus yet
- Monthly allowance for preschool, school, and university expenses for employees’ children
- Access to courses, learning platforms, and professional resources
- Company-funded professional and language courses, books, and certifications
- Access to gyms and sports facilities via SportBenefit
- Private health insurance for you and your family members
