Global Card Scheme Manager (Automation Focus)
To help accomplish your responsibilities, you will work closely with the Product, Compliance, Card Processing team, PSP, Legal and other department to align business initiatives with scheme requirements. Fluent English – must.
Responsibilities:
1. Scheme Relationship & Project Management- Serve as the primary liaison with global card schemes and payments-related partners, managing day-to-day tasks and ongoing communication
- To lead and coordinate implementation projects involving card schemes, ensuring alignment across teams on a global basis
- Develop and maintain policies, procedures, and control frameworks to ensure ongoing adherence to card scheme regulations and industry standards
- Engage regularly with internal stakeholders to translate scheme requirements into practical solutions
- Provide guidance and ongoing assistance to internal teams, including Underwriting, Account Management, PSP, Processing around Card Scheme rules and requirements
- Effectively document business/technical requirements and understand operational processes
- This is a dynamic, cross-functional, and key role in working with some of the key payment schemes such as Visa, MasterCard, China Union Pay, JCB, American Express, Discover, and other local smaller nimble players.
2. Scheme Mandates & Compliance
- Monitor Bulletins, Mandatory Changes, and Global Releases
- Ensure timely implementation of scheme requirements across teams
- Translate scheme rules into internal processes and technical requirements
- Maintain internal policies, procedures, and control frameworks
- Support ongoing and targeted compliance monitoring against Card Scheme rules
- Ensure ongoing compliance with card scheme mandates, proactively managing risks and securing waivers when deadlines cannot be met
- Respond to non-compliance notifications raised by Card Schemes
3. Automation (AI) of Scheme Processes
- Design and implement automation for:
a. mandate tracking
b. impact assessment
c. ticket creation and routing
- Reduce manual workload in:
d. compliance monitoring
e. reporting
f. certification tracking
- Develop internal tools:
o AI assistants for scheme documentation
o Smart search across Visa/Mastercard and other rules
4. Certification & Product Launches
- Lead end-to-end certification:
o Acquiring & Issuing card products
o 3DS / tokenization
o Apple Pay / Google Pay
- Coordinate processors, vendors, and scheme stakeholders
Requirements:
- 4-5 years of experience with Card Schemes, Merchant Acquiring, PSP
- Strong knowledge of Visa/Mastercard rules, with specific experience in Card Not Present Payments
- Proven ability to navigate Card Scheme relationships and compliance issues
- Ability to convince colleagues and stress the importance of compliance requirements to protect our brand
- Solid communication skills, specifically you will be able to connect with a variety of internal and external stakeholders and merchants from varying disciplines and cultures
- Exceptional organizational and time-management skills
- Ability to manage multiple projects and tasks in parallel, with high attention to deadlines
- Comfortable working in fast-paced, high-demand environments; ability to remain calm and deliver results under pressure
- Strong written and verbal communication skills, including the ability to draft formal correspondence
- Proactive mindset - ability to identify issues before they arise and take initiative
- Strong and effective leadership skills and ability to operate comfortably and independently within a complex cultural, global environment
- Professional fluency in English (written and spoken); other languages are an advantage
