Delivery Manager / PMO Lead in Belgrade

About the project

Andersen is hiring a Delivery Manager / PMO Lead in Belgrade for a project delivering a large-scale card payments transformation and driving complex banking modernization initiatives.

Our customer is a large international technology organization operating in the digital infrastructure domain. It develops and maintains high-load platforms that process and manage significant volumes of data across multiple regions. The engineering landscape includes distributed systems, cloud-based environments, system integrations, and advanced security practices, with a focus on reliability, scalability, and continuous platform evolution.

The project is focused on delivering a card payments transformation programme covering a licensing upgrade, portfolio migration, digital card issuance, and wallet enablement. It requires end-to-end coordination across the bank, payment scheme, processors, vendors, and internal business, operations, risk, and compliance teams.

Responsibilities

• Leading the end-to-end delivery of the licensing upgrade program.
• Coordinating the transition from Associate to Principal membership.
• Establishing the program governance model, delivery plan, workstreams, milestones, dependencies, and reporting structure.
• Coordinating activities across business, technology, operations, compliance, risk, finance, legal, and external vendors.
• Maintaining the integrated program plan and ensuring alignment between all workstreams.
• Managing project scope, timeline, budget, risks, assumptions, issues, and dependencies.
• Leading regular steering committee, program governance, and working-group meetings.
• Tracking deliverables required from the bank, processors, wallet providers, and implementation partners.
• Coordinating the implementation of physical and digital card products.
• Overseeing portfolio migration planning and execution for approximately 200,000 cards.
• Supporting coordination of Apple Pay and Google Pay enablement activities.
• Ensuring that certification, testing, operational readiness, migration readiness, and go-live activities are properly planned.
• Coordinating cutover planning, go-live governance, hypercare, and post-migration stabilization.
• Escalating delivery risks and decisions requiring management attention.
• Ensuring clear communication between local Serbian-speaking stakeholders and international stakeholders.
• Preparing program status reports, decision papers, risk logs, action trackers, and management updates.
• Supporting vendor management and ensure accountability for agreed deliverables.
• Coordinating knowledge transfer and transition to the bank’s operational teams.

Requirements

• Experience in program management, delivery management, or PMO leadership for 5+ years.
• Previous hands-on experience delivering banking, payments, card issuing, or scheme-related programs.
• Experience in at least two of the following areas (card product implementation; card portfolio migration; issuer processing migration; digital wallet enablement; payment scheme certification; digital card issuance).
• Proven experience coordinating multiple internal and external stakeholders.
• Strong understanding of banking delivery governance, risk management, compliance, and operational readiness.
• Experience managing complex programs involving banks, payment schemes, processors, technology vendors, and regulators.
• Ability to manage both business and technical workstreams.
• Strong executive communication and stakeholder-management skills.
• Ability to work full-time from the client premises in Belgrade.
• Level of English – from Upper-Intermediate and above.
• Level of Serbian – from Advanced and above.

Nice to have

• Experience with Principal membership or similar scheme licensing upgrades.
• Experience with a card migration involving more than 100,000 cards.
• Experience with Apple Pay or Google Pay implementation.
• Knowledge of card lifecycle management, authorization, clearing, settlement, tokenization, fraud, disputes, and reconciliation.
• Experience managing go-live and cutover activities for critical banking systems.
• Relevant certifications such as PMP, PRINCE2, SAFe, Scrum, or equivalent.

Why join us

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• Private health insurance and compensation for sports activities.