Customer Support Specialist

Why Work Here?

HypeAuditor is a leading B2B influencer marketing platform with customers from all around the world. We provide tools and reports for influencer search on Instagram, Tiktok, Youtube, Twitch, Twitter, and Snapchat. HypeAuditor is a data provider trusted by the biggest media outlets like Forbes, Social Media Today, The Washington Post, Business Insider, Entrepreneur, and PR Week.

Founded back in 2018, HypeAuditor acquired more than 1,500,000+ clients. Trusted by the world’s leading brands like Dior, Amazon, L'Oreal, H&M, Unilever, the company is helping to get more transparent influencer marketing analytics. We’re honored to be named one of America's Best Startup Employers 2021-2022 and 2024 by Forbes.

Job Overview

As a Customer Support Manager, you'll help customers solve everyday questions and guide them on technical and product-related topics. You’ll collaborate closely with our development, product, and operations teams to ensure smooth communication and deliver the best possible customer experience.

Responsibilities

• Support users by e-mail and chat.
• Work in close collaboration with devs, sales and customer success teams.
• Participate in handling the knowledge base (creating and localization).
• Provide internal departments and management with customers’ feedback.
• Work schedule: 1 PM – 10 PM EST

What we expect from you:

• Language requirements: fluent English and written comprehension in Spanish
• Customer support related experience.
• Desire to move up and grow with the company.
• Analytical skills and strong desire to evolve in IT.
• The ability to work well with others.
• Good problem-solving skills.
• Energy, enthusiasm, and motivation.
• Intelligence and the ability to learn quickly.

Benefits

• Being part of an international company with the opportunity to contribute to projects for major brands and leading international agencies;
• 100% paid sick leave, 20 working days of annual leave, with the option to choose public holiday days (an additional 13 days of annual leave);
• Absence of bureaucracy, flexibility, and speed in decision-making;
• Preferential conditions for VHI;
• Regular sports events, trips, corporate events and parties;
• Quick interview process;
• Fully remote job.

We will be happy to discuss everything in detail during a phone interview with HR.