Account Director / Team Lead

Why Work Here?

HypeAuditor is a leading B2B influencer marketing platform with customers from all around the world. We provide tools and reports for influencer search on Instagram, Tiktok, Youtube, Twitch, Twitter, and Snapchat. HypeAuditor is a data provider trusted by the biggest media outlets like Forbes, Social Media Today, The Washington Post, Business Insider, Entrepreneur, and PR Week. Founded back in 2018, HypeAuditor acquired more than 1,500,000+ clients. Trusted by the world’s leading brands like Dior, Amazon, L'Oreal, H&M, Unilever, the company is helping to get more transparent influencer marketing analytics. We’re honored to be named one of America's Best Startup Employers 2021-2022, 2024, 2026 by Forbes



Job Overview

We’re looking for an Account Director / Team Lead to join our growing international team. This is a player-coach role for someone who enjoys working closely with clients while leading and developing a team. The focus is on driving retention, reducing churn, and building long-term client partnerships that maximize the value of our product.

You’ll motivate the team to achieve KPIs, support client success, and contribute directly to the company’s growth.



What you’ll be responsible for:

Managing and developing a portfolio of key international clients;Building strong, long-term relationships and acting as a strategic partner;Identifying churn risks and proactively improving client health;Leading, mentoring, and developing a team of Customer Success Managers;Setting KPIs, tracking performance, and ensuring team targets are achieved;Supporting the team in complex client cases and escalations;Improving internal processes to increase efficiency and customer satisfaction;Collaborating cross-functionally (Product, Sales, Support) to improve client experience;Contributing directly to revenue through account growth (upsell / cross-sell);Conducting client satisfaction surveys, monitoring customer satisfaction metrics, preparing reports, and proposing data-driven improvements.



Requirements:

Strong experience in Customer Success / Account Management in international companies working with B2B products (SaaS or tech);Proven track record of managing and growing client accounts (retention & expansion);Experience leading and developing teams (Customer Success / Account Management);Fluent English (additional languages are a strong plus);Strong commercial and sales skills (upsell, cross-sell, negotiations);High learning ability, including working with technical products and CRM systems;Strong communication and stakeholder management skills; Data-driven mindset and experience working with analytical tools;Ability to work in a fast-paced, performance-driven environment.



Would be a plus:

Additional languages besides English (e.g. French, German, Spanish, etc.); Experience in hosting webinars and building scalable client education / enablement programs.



Benefits:

Being a part of an international company with the ability to put deals with major brands and leading international agencies in its portfolio;100% paid sick leave, 20 working days of annual leave per year, the option to choose days off for public holidays (an additional 13 days of annual leave per year);Absence of bureaucracy, flexibility, and speed in decision-making;Attending conferences and industry events around the world;Preferential conditions for VHI;Quick interview process;Fully remote job;Great team & supportive colleagues 🙂