Customer Success Manager
We're looking for a Customer Success Manager to join our team at GreenPixel. We're a fast-growing, international startup that aims to transform the way design service is perceived.
Our company is fast-paced and hard-working. What drives us forward is our commitment, trust, and belief in not only our individual strengths, but also the strength of the entire team.
Your goal - streamline the entire user experience for our clients needing go-to management & support.
On a daily basis you’ll works closely with other teams such as marketing & sales.
Since we are expanding, your role will expand as you grow, having the possibility to choose the direction of your growth. Still, as your main task will be:
- Be responsible for the customer journey
- Set up daily priorities for designers
- Drive true value for customers
- Lead cross-functionally to drive customer success
- Help foster a company-wide culture of Customer Success
- Drive alignment with Account Managers (sales function) on renewal and up-sell strategy and focus on selling with a retention focus
- Support core metrics for our company and our CS team
- Propose improvements to your team’s organizational structure
- Achieve operational excellence
- 1+ years of experience of hands-on Customer Operations / Customer Success experience
- Ability to multitask
- Experience with sales & business operations
- Interest to drive change management, build aligned tooling and develop methods to measure and systemize CS KPIs
- Have experience in a continually changing environment where you are agile and able to adjust strategies and realign priorities (aka ability to adapt)
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- High emotional intelligence and ability to work under pressure
- Experience with Success technology tooling (eg HubSpot, Looker, CS tools etc.)
- Professional certification
- Optional flexible working hours
- Commitment to your professional growth
- Health Insurance
- Language course coverage
- Active and interesting Online Office - games, gatherings, discussions, activities…
- Crowdbonus - every month colleagues reward each other
- ...and more! You will find it out when you join the interview!
