Community Manager (Indonesia)
Our ongoing projects are in full swing, and we’re dedicated to delivering top-notch work without being tied down by a strict corporate structure.
At ChillBase we are working on One State which is a unique Social RolePlay game. Our analysts and marketers face daily challenges that force them to reconsider their approaches to player acquisition and retention. Therefore, we are gathering some of the best specialists in their field with significant experience and non-trivial professional thinking.
If you are seeking to be a part of an engaged team, work on captivating projects with minimal bureaucracy, and receive regular, constructive feedback, then you’ll find your place with us.
What we want to see:
- 4-6+ years experience as a Community Manager (consistent with Senior level), ideally in gaming (mobile gaming a strong plus)
- Native or fluent Indonesian speaker
- Fluent English (C1-C2)
- Experience using, managing, and editing Discord servers
- Experience managing or training volunteer/admin teams
- Familiarity with data-driven community operations
- Availability for UTC+7 working hours for community-facing work
- Understanding of mobile RP/social RP gaming culture
- Excellent communication skills
- Demonstrated experience explaining decisions to communities and resolving conflicts professionally
- Deep understanding of the Indonesian gaming audience, local culture, and communication preferences.
Additionally, it would be great to have:
- Experience with Role Play (RP) projects specifically
- Experience with content creator programs or influencer partnerships
- Experience launching a new community/region from scratch
- Familiarity with OneState or similar mobile RP/GTA-style games
- Experience with player research and structured feedback collection
- Other SEA language proficiency
What you will be doing:
- Develop and scale the OneState community in Indonesia, ensuring high levels of player engagement, retention, and satisfaction.
- Build, train, and manage the regional volunteer team.
- Own the growth and day-to-day operations of the regional Discord community while fostering a healthy and positive community environment.
- Oversee moderation across in-game and external community platforms, ensuring compliance with community guidelines and delivering an excellent player experience.
- Act as the primary advocate for the Indonesian community within the company, building effective communication between players and internal teams.
- Collect, analyze, and structure player feedback, providing actionable insights and recommendations to the Product team.
- Create, adapt, and localize educational content, guides, and tutorials tailored to the needs of the Indonesian player base.
- Plan and execute local community events, contests, and engagement initiatives.
- Develop and manage the regional content creator program.
- Monitor and respond to user reviews on the App Store and Google Play.
- Track key community metrics and prepare regular reports on regional performance, major achievements, risks, and growth opportunities.
- Collaborate closely with cross-functional teams to achieve business objectives.
Growth and development
Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.
Comfortable conditions
We have flexible hours with the option of taking days off.
Care for employees
We offer sick days without salary loss, assistance in difficult life situations, no bureaucratic nightmares and processes for the sake of processes.
