Community Manager
We are looking for a community manager who will help us maintain the current level of community engagement in the Frostborn project.
You are our person if you have:
- at least 3 years of experience in gaming community management
- experience working with an English-speaking audience, confident English (B2+) and strong Russian
- experience in content preparation, working with an audience, running social networks
- public communication experience, including negative cases
- independence, the ability to prioritize tasks and work alone
- understanding the gaming industry: great pretense and understanding of the structure of gaming communities
Will come in handy:
- experience working on mobile and/or PvP/strategy/survival games and mature live projects
- experience in crisis communication
- experience in conducting basic analytics and reporting on the community
Some points on tasks:
- lead a community (Discord is a priority) and daily communication with players
- prepare publications, announcements, patch notes; communicate updates and manage expectations
- conduct beta tests: recruitment of testers, communication, collection of feedback
- working with a demanding community in an environment where there are few major innovations
- collect and structure feedback and bug reports, transfer to development; moderation and de-escalation
- working with a volunteer group (moderators, helpers)
- working with documentation: reports, planning, content, and community strategy at a basic level
