Community Manager (CIS + EU)

ChillBase·Kazakhstan, Cyprus, Serbia, UAE·Удалённо·сегодня

Our ongoing projects are in full swing, and we’re dedicated to delivering top-notch work without being tied down by a strict corporate structure.

At ChillBase we are working on One State which is a unique Social RolePlay game. Our analysts and marketers face daily challenges that force them to reconsider their approaches to player acquisition and retention. Therefore, we are gathering some of the best specialists in their field with significant experience and non-trivial professional thinking.

If you are seeking to be a part of an engaged team, work on captivating projects with minimal bureaucracy, and receive regular, constructive feedback, then you’ll find your place with us.

What we want to see:

4–6+ years of experience as a Community Manager (Senior level), ideally in the gaming industry, with mobile gaming experience being a strong advantage.
Fluent Russian (C1–C2).
Fluent English (C1–C2).
Hands-on experience using, managing, and customizing Discord servers.
Experience leading, training, and developing volunteer, moderator, or community admin teams.
Experience using community metrics and data to drive decision-making and community growth.
Availability to work during UTC+1 to UTC+3 hours for community-facing activities.
Strong understanding of mobile RP games, social RP projects, and gaming community culture.
Deep understanding of the CIS and European gaming audiences, their cultural nuances, and communication preferences.
Excellent written and verbal communication skills.
Proven experience managing community feedback, clearly communicating company decisions, and resolving conflicts in a professional manner.

Additionally, it would be great to have:

Experience with Role Play (RP) projects specifically
Experience with content creator programs or influencer partnerships
Familiarity with OneState or similar mobile RP/GTA-style games
Experience with player research and structured feedback collection

What you will be doing:

Develop and scale the OneState community across the CIS and European regions, ensuring high levels of player engagement, retention, and satisfaction.
Build, train, and manage the regional volunteer team.
Own the growth and day-to-day operations of the regional Discord community while fostering a healthy and positive community environment.
Oversee moderation across in-game and external community platforms, ensuring compliance with community guidelines and delivering an excellent player experience.
Act as the primary advocate for the CIS and European communities within the company, building effective communication between players and internal teams.
Collect, analyze, and structure player feedback, providing actionable insights and recommendations to the Product team.
Create, adapt, and localize educational content, guides, and tutorials tailored to the needs of the CIS and European player base.
Plan and execute regional community events, contests, and engagement initiatives.
Develop and manage the regional content creator program.
Monitor and respond to user reviews on the App Store and Google Play.
Track key community metrics and prepare regular reports on regional performance, major achievements, risks, and growth opportunities.
Collaborate closely with cross-functional teams to achieve business objectives.

Growth and development

Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.