Community Manager

We are looking for a community manager who will help us support the community of our game Rob Run.

You are our person if you have:

• more than 2 years of experience managing a gaming community
• experience working with an English‑speaking audience
• excellent command of written and spoken Russian, confident English at C1 level (or higher)
• experience working with Steam (reviews, hub, announcements via Steamworks) and Discord (moderation, roles, bots)
• experience working with influencers: correspondence, support, analysis of problematic cases
• willingness to work from 17:00 to 06:00 UTC+3 (the start time varies by agreement: from 17:00–18:00 to 20:00–21:00)

Will come in handy:

• experience with PvP/survival audiences (Rust, DayZ, Tarkov, and similar): toxicity, cheaters, wipeouts
• understanding of American gaming culture and memes, network of contacts with EN influencers
• experience in crisis communication and handling review bombing
• experience in hosting streams as a CM (Twitch, YouTube)

Some points on tasks:

• accepting tasks from the day KMa on the sync or from a written handover, completing them, and logging the handover at the end of each shift
• reviewing reviews on Steam and responding to them, moderating the Steam hub
• moderation on Discord: reports, tickets, bans, working with volunteer moderators
• communicating with the community, organizing events and activities on Discord during US time
• stream work: chat responses, analysis of problems and cases that arise during the shift; support for contests for content creators
• working with groups of moderators and helpers: answering questions, recruitment and redistribution, quality control of work
• publishing prepared and independently written news and other texts, proofreading EN materials produced by the team, adherence to the ToV in English
• сollecting, processing, and passing on bug reports and feedback within the team
• monitoring external platforms: Reddit, X, comments on YouTube/Twitch; early detection of negativity and review bombing
• handling urgent team requests, including emergency situations; notifying players about downtimes and maintenance work
• preparing reports on the shift and on the EN community
• planning the community’s development together with the main community manager and the team