AI Workplace Solutions Engineer
We are looking for an AI Workplace Solutions Engineer to drive modern collaboration and AI-powered productivity across the enterprise. This role focuses on enabling, integrating, and governing workplace and AI solutions to deliver secure, scalable, and efficient digital experiences.
Responsibilities
- Manage and evolve Microsoft Teams and core collaboration services, including meetings and voice capabilities
- Enable and support AI-powered tools, ensuring proper governance, adoption, and cost control
- Drive onboarding, licensing, and compliance processes for AI applications and development tools
- Support and optimize voice solutions, including integration with telephony platforms and SBC infrastructure
- Implement automation and integrations using Microsoft Graph and related technologies
- Provide advanced support for complex cross-platform issues
- Ensure security, compliance, and alignment with enterprise AI governance standards
- Collaborate with cross-functional teams to design and improve workplace and AI solutions
- Maintain documentation and contribute to service enablement and knowledge sharing
Requirements
- Strong expertise in Microsoft 365 (Teams, SharePoint, Copilot) and collaboration tools
- Experience with AI tools such as Microsoft 365 Copilot, Claude, GitHub Copilot, Cursor, and similar platforms
- Good understanding of modern cloud platforms and identity management (e.g., Entra ID)
- Exposure to voice and telephony solutions, including Microsoft Teams Phone and SBC integrations
- Familiarity with automation and scripting (PowerShell, Python)
- Knowledge of AI governance, compliance, and responsible use practices
- Strong troubleshooting skills across integrated workplace and AI environments
- English proficiency at B2 level or higher
