End-User Support Engineer

If you enjoy solving technical challenges, helping people make the most of technology, and finding smarter ways to work, this could be your next great move. At EPAM Bulgaria, you’ll find a vibrant multinational environment, diverse projects, and a supportive atmosphere where your technical expertise and problem-solving skills can make a real difference.

We are looking for a proactive and service-oriented End User Support Engineer to join our team, with a focus on delivering exceptional technical support and maintaining a reliable, efficient digital workplace. In this role, you will be responsible for supporting end users across a wide range of hardware, software, and office IT infrastructure needs. From troubleshooting endpoint devices and Microsoft 365 applications to ensuring reliable network connectivity and maintaining office IT equipment, you’ll play a key role in keeping our people connected, productive, and ready to do their best work.

Working closely with cross-functional teams, you’ll take ownership of technical issues, contribute to improving support processes, and proactively identify opportunities to prevent recurring problems. You’ll also build strong relationships with users and stakeholders, communicate technical solutions in a clear and approachable way, and share your knowledge by mentoring junior colleagues.

Responsibilities

• Provide technical support to end users across hardware, software, and office IT infrastructure
• Troubleshoot endpoint devices, Microsoft 365 applications, and related productivity tools
• Ensure reliable network connectivity and maintain office IT equipment
• Take ownership of technical issues and drive them through to resolution
• Collaborate with cross-functional teams to deliver seamless support experiences
• Contribute to the improvement of support processes and workflows
• Proactively identify opportunities to prevent recurring problems
• Build strong relationships with users and stakeholders across the organization
• Communicate technical solutions in a clear and approachable way
• Mentor junior colleagues and share knowledge within the team

Requirements

• 3+ years of relevant experience as a Support Engineer
• Expert-level background in Windows Endpoint Administration
• Basic experience in macOS Endpoint Administration
• Expertise in Microsoft Office troubleshooting (Outlook, Teams, etc.)
• Proficiency in network fundamentals (DNS, Proxy, VPN, Remote Access (RDC), LAN, WAN, VLAN)
• Advanced knowledge and hands-on experience in software and hardware troubleshooting
• Basic understanding and practical application of ITSM principles
• Excellent communication and emotional intelligence skills
• English proficiency at an Upper-Intermediate level (B2) or higher