Account Manager (IT/DE/FR speaker)
As an AM you'll own a book of accounts across European markets. This isn't a passive renewal role. We want someone who treats their portfolio like a sales territory - proactively growing wallet share, identifying upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter.
You'll be measured on what matters: expansion revenue, ARPA growth, and voluntary churn. If you're the type who reads their book every Monday morning and spots the opportunity before the client asks - this is your seat.
What you'll do:
- Own a portfolio of high value SMEs clients across European markets and drive sustainable revenue growth from it- Proactively engage your book - outreach, QBRs, check-ins - not just reacting to inbound requests
- Identify and execute upsell and cross-sell opportunities across Finom's product suite (plans, card spend, invoicing, credit)
- Build genuine relationships with decision-makers and be the person they call when something needs sorting
- Use account data, usage signals, and portfolio trends to inform your outreach priorities and commercial conversations - gut feel is a start, but data is what makes it repeatable
- Monitor account health signals and intervene early on at-risk accounts before churn becomes likely
- Maintain clean pipeline and activity tracking in Salesforce - no black holes
- Use Modjo call intelligence to sharpen your own performance and contribute to team learning
- Work closely with onboarding, product, and support to make sure clients get what was promised
What you'll bring:
- Minimum 2 years in account management in fintech or B2B SaaS
- Former outbound or business development experience - you know how to open a conversation and create urgency without being pushy
- Commercially sharp: you think in terms of revenue per account, expansion potential, and portfolio mix, not just satisfaction scores
- You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation
- Comfortable working in a fast-moving environment where the playbook is still being written in places
- Confident communicator - you can run a QBR, push back when needed, and escalate the right things
- Fluent in English and a second European language (either Italian, French, German)
- Proficient in Salesforce, GSuite, Slack; Modjo or equivalent call tool is a bonus
