VIP Quality Assurance Manager - Czech/Slovak Speaking
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We are looking for a talented and motivated VIP Quality Assurance (QA) Manager to oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and execute training and development plans tailored to VIP and Sales teams.
Responsibilities:
- Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to VIP programs and services.
- Daily quality assessments of all VIP account Manager tasks related to communication and engagement with players.
- Regular and coherent reporting to of all actions taken and results found.
- Training and development plans.
- Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives.
- Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation.
- Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner.
- Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP gaming experiences, and incorporate them into QA processes.
- Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement.
- Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams.
Requirements:
- Fluent Czech/Slovak.
- 2 years of I-gaming experience at least.
- Experience in quality assurance, with a focus on VIP programs, services, or customer experiences within the iGaming industry.
- Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation.
- Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation.
- Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences.
- Passion for gaming and a strong commitment to delivering outstanding customer service to VIP players.
We offer excellent benefits:
- Attractive KPIs Bonus;
- Snacks in the Office;
- 20 / 26 days of vacation per year;
- 6 days of sick leaves without document required;
- Attractive office location and facilities - Brain Embassy office;
- Medical insurance for you and your partner;
- Sports package;
- Birthday, wedding, and newborn gifts;
- Languages classes (partially paid by the Company);
- Career growth opportunities;
- International corporate parties, great team-building events and activities.
Bold moves start here. Make yours. Apply today!
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