Team Lead of Process Automation

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

❗️Please note that this role is office-based for Serbia, Belgrade.

❗️If you need to be relocated, we take care of the process.

We are looking for a strategic yet hands-on Team Lead of Process Automation to bridge the gap between technical execution and operational excellence. This role is a unique hybrid, requiring a "front-line" leader who possesses deep technical expertise in Jira (DC and Cloud) and automation tools, alongside the maturity of an experienced Operations and Process Manager. ✅ Key Responsibilities:

✔️ Technical Leadership & Automation

• Act as the primary expert for Jira DC + Cloud, Confluence, and Scriptrunner;
• Design and implement automated workflows using n8n and Scriptrunner to reduce manual labor and enhance organizational productivity;
• Proactively identify opportunities to integrate AI tools into existing processes to drive innovation and efficiency—a major focus for this role.

✔️ Operational Management & Process Improvement

• Analyze existing processes within our 100+ employee organization, utilizing Lean, Six Sigma, or Agile methodologies to eliminate inefficiencies;
• Lead quarterly planning cycles and execute change management strategies (using frameworks like ADKAR or Kotter) to ensure smooth transitions to new tools;
• Create dashboards and reports (Power BI, eazyBI) to track process metrics and provide actionable recommendations to senior management.

✔️ People Management

• Manage and mentor a small team, providing clear direction while remaining personally involved in high-stakes technical tasks;
• Conduct regular 1-on-1s, set performance goals, and develop individual growth plans;
• Foster a positive work culture by mediating conflicts, celebrating wins, and protecting the team’s bandwidth from scope creep.

✅ Key Requirements: ✔️ 3 + years in Business Process Management (BPM) or Operational Excellence (OpEx); ✔️ Expert-level proficiency in Jira (DC & Cloud), Confluence, and Scriptrunner; ✔️ Proven experience building integrations and automations (e.g., using n8n or similar logic-based tools); ✔️ A track record of leading small teams and managing stakeholders across different departments; ✔️ Professional fluency in English (written and spoken) is essential.

✅ Nice to have: ✔️ Strong knowledge of AI applications in business process automation; ✔️ Familiarity with data visualization tools like Power BI or eazyBI; ✔️ Experience with Trello, Lucidchart, or Miro for process mapping.

✅ We offer excellent benefits, including but not limited to:

🏢 Modern office in New Belgrade; 🏝 24 vacation days annually; 🤒 6 sick days without a medical certificate; 🏥 Premium Health Insurance (coverage up to 5,000 EUR annually); 🎉 Special occasion gifts: birthday, wedding, newborn; 📚 Learning & Development budget (for conferences, courses, and certifications); 🌍 Corporate events: international parties, team buildings, activities; 📈 Career growth opportunities in a fast-growing company; ✈️ Relocation package for international candidates (if you're not in Serbia); 🏋️ Sports package (FitPass membership); 🗣️ Language classes: Serbian & English (company-covered).

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