SysOps Engineer in Budapest
About the project
Andersen is hiring a SysOps Engineer in Budapest for a project supporting digital urban mobility solutions and improving the reliability of smart transportation platforms.
The customer is a company providing technology-enabled operational services for organizations and public-sector partners. It develops and manages large-scale solutions that support everyday service delivery, improve operational efficiency, and enhance user experience through a combination of digital platforms, infrastructure, and ongoing operational support.
The project is focused on developing and enhancing digital solutions for public bike-sharing and urban mobility services. It includes optimizing operational workflows, supporting fleet and infrastructure management, and improving the efficiency and reliability of sustainable transportation services across multiple cities.
Responsibilities
- Providing onsite (on demand) and remote support for remote tasks IT support services within the agreed monthly allocation of around 30 hours.
- Preparing, configuring, and coordinating laptops, PCs, mobile phones, and printers in accordance with the client's internal setup procedures.
- Verifying Windows editions and coordinating Windows Pro license activation or upgrades when required.
- Installing and configuring Microsoft Office, Sophos, and other approved software using client-provided installation resources.
- Supporting Microsoft Intune enrollment and coordinating device registration in Entra ID.
- Configuring Windows user profiles and assisting with the initial user login process.
- Coordinating password and MFA resets with the client's administrators before device handover.
- Preparing and configuring mobile devices, including application installation, PIN setup, Company Portal installation, and Intune/Entra ID enrollment.
- Supporting basic mobile device preparation activities, including screen protector installation when agreed.
- Coordinating printer setup, including placement, network connectivity, configuration, and functional testing.
- Tracking and managing support requests through the Service Desk portal.
- Providing regular status updates and coordinating request progress with client stakeholders.
- Escalating client-side activities requiring administrative privileges, licenses, credentials, MFA resets, or Entra ID permissions.
- Ensuring all support activities are delivered remotely, with onsite assistance provided only upon prior agreement.
Requirements
- Experience as a SysOps / IT Support Engineer for 2+ years.
- Experience with hardware setup and device configuration.
- Windows administration and troubleshooting.
- Basic networking knowledge.
- Available to start immediately.
- Able to work remotely with onsite coordination.
- Comfortable with SLA-driven ticket workflows and fast, disciplined on-call response, route/escalate to the right teams, and keep tickets clean and updated.
- Comfortable with ticket workflows and SLA-based response
- Clear written English for user-facing updates and internal coordination
- Reliable for on-call shifts; able to follow runbooks and escalate correctly
- Level of English – from Upper-Intermediate and above.
Nice to have
- Experience with onsite IT support.
- Experience with inventory and device deployment.
Why join us
- Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
- The opportunity to change the project and/or develop expertise in an interesting business domain.
- Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
- Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
- The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
- Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
- Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
- Certification compensation (AWS, PMP, etc).
- Referral program.
- Private health insurance and compensation for sports activities.
