End-User Support Engineer - Krakow (Office)

EPAM·Poland·Офис·2 мес. назад

We are looking for an End-User Support Engineer to provide hands-on technical assistance and dependable support for our staff.

You will troubleshoot user issues, manage Windows endpoint administration, and support devices via Microsoft Intune. This role requires regular attendance at the Krakow office each day.

Submit your application to get started!

Responsibilities

Support end users with technical assistance onsite and remotely
Install and configure computer hardware, operating systems, printers, and scanners
Liaise with service providers and network engineers to drive issue resolution
Maintain meeting room technology and ensure equipment is working properly
Track and meet service level agreements and ticket response times
Install, update, and troubleshoot software applications across endpoints
Handle incident tickets efficiently from intake through resolution
Supervise server room operations and coordinate maintenance activities
Manage and organize IT equipment cabling
Comply with all IT work instructions and operational procedures
Keep hardware inventory records accurate and up to date

Requirements

Proven experience of at least 2 years in a related end-user or technical support role
Deep understanding of network fundamentals and structured troubleshooting approaches
Hands-on experience administering Windows endpoints in an enterprise setting
Solid knowledge of IT service operations and best-practice processes
Practical familiarity with Microsoft Intune for managing and supporting devices
Strong communication skills paired with a proactive problem-solving approach
Genuine willingness to learn new technologies and adapt to change
Ability to work effectively under pressure and manage multiple tasks
Comfort following directions and priorities set by direct supervisors
English proficiency at B1+ (intermediate) or higher, both written and spoken