Support Team Leader
Support Team Leader
Required work experience: 3+ years
Employment: full-time
Location: remote
You’ll work on real tasks and have a direct impact on how our support service operates.
If you’re comfortable with a data-driven approach and enjoy taking the initiative, we’d love to meet you.
- Manage shifts and workload distribution
- Lead and develop your team (performance, motivation, growth)
- Work with support metrics to improve processes
- Hire and onboard new team members
- Participate in projects
- Collaborate on cross-team initiatives with other departments
- Experience with helpdesk systems
- Understanding of customer support metrics
- Experience in management based on data and metrics
- Basic data analysis (Excel / Google Sheets)
- People management (task setting, workload distribution, performance tracking)
What we offer:
- Confirmed employment from day one
- Remote work from anywhere in the world or at our office
- Flexible work schedule
- Corporate events and team-building activities
- A personalized approach to professional growth and development within the company
- A team of professionals ready to mentor and share their knowledge and experience
