Sr CX Customer Engineer

As a Senior Customer Engineer at Krisp, you’ll sit at the intersection of enterprise IT, customer experience, and real-time Voice AI.

Our customers include large enterprises and contact center teams running mission-critical communication environments. Your role will be to help them successfully deploy, scale, and optimize Krisp across complex technical ecosystems, including endpoint management, identity, VDI, collaboration platforms, contact center platforms, and network security environments.

This is not a purely reactive support role. You’ll be a hands-on technical advisor who can lead deployment strategy, troubleshoot complex customer environments, guide IT and security teams, and translate what you learn in the field into meaningful feedback for Product and Engineering.

You’ll work closely with Customer Success, Sales, Engineering, Product and Customer Engineering, and you’ll play an important role in shaping how Krisp delivers enterprise-grade implementation experiences as we continue to grow.

What you'll do

• Lead enterprise customer onboarding, implementation, and deployment engagements
• Provide technical consulting and architecture guidance for Krisp deployments
• Support integrations across collaboration, telephony, VDI, identity, and endpoint management platforms
• Troubleshoot complex customer environments and drive issues to resolution
• Partner with customer IT and security teams during deployment planning and rollout
• Deliver technical enablement and best practices to customers and partners
• Collaborate with internal Product and Engineering teams to advocate for customer needs
• Help improve deployment processes, documentation, tooling, and customer experience workflows
• Act as a technical escalation point for high-priority enterprise accounts

What we are looking for

Professional Experience

• 5+ years of experience in one or many of the following:
  • Professional Services
  • Solutions Engineering
  • Technical Consulting
  • Enterprise Implementations
  • Customer Engineering
• Experience working with enterprise customers in complex technical environments
• Strong project coordination and customer communication skills
• Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership
• Excellent problem-solving, organizational, and time-management skills
• Comfortable managing multiple customer engagements simultaneously
• Self-motivated with the ability to work independently in a remote environment

Technical Qualifications

Enterprise Deployment & Endpoint Management

Experience deploying and managing software in enterprise environments using tools such as:

• Microsoft Intune
• SCCM / Azure
• JAMF
• PDQ Deploy
• Group Policy
• MDM/UEM platforms

Identity & Authentication

Experience working with enterprise authentication and identity technologies including:

• SAML and SCIM
• OAuth 2.0
• Okta, account provision and deprovision
• Azure AD / Entra ID
• Active Directory / LDAP
• MFA / TOTP
• Passwordless authentication
• Windows Hello

Virtualization & VDI

Working knowledge of virtual desktop and cloud environments including:

• Citrix Virtual Apps & Desktops
• Omnissa Horizon
• Azure Virtual Desktop
• AWS Workspaces

Operating Systems & Infrastructure

Strong working knowledge of:

• Windows 10 & 11
• Windows Server
• Active Directory
• macOS
• ChromeOS
• Linux fundamentals

Collaboration & Contact Center Platforms

Experience supporting collaboration and voice platforms such as:

• Amazon Connect
• RingCentral
• Genesys
• NICE CXone
• Five9
• Talkdesk
• Avaya
• Cisco Jabber
• Zoom
• Microsoft Teams
• Slack
• Webex

Networking & Scripting

• Understanding of foundational networking concepts:
  • Web proxies
  • SSL inspection/forwarding
  • DNS
  • Firewall allow/deny lists
• Basic scripting or API experience:
  • PowerShell
  • REST APIs
  • Postman
  • Bash