Senior Product Manager, CX
At Krisp, we are powering the future of customer experience with the world’s leading Voice AI platform, trusted by tier-1 banks, insurance providers, BPOs, and large enterprise organizations.
Our CX portfolio brings together AI Noise Cancellation, Accent Conversion, Agent Assist, Speech Analytics, and real-time Voice Translation in a single enterprise-grade, CCaaS-agnostic platform.
As a key member of our world-class product team, You’ll work closely with cross-functional teams in research, engineering, data, design, customer success, sales, and legal to deliver enterprise-ready features that move the needle on key metrics of Call Centers worldwide.
Your sharp judgment, deep customer empathy, and our robust analytical ability will be the driving force behind your success. Join us to shape the category-defining Voice AI platform for the contact center industry.
What you'll do
- Define product strategy for Krisp’s CX portfolio
- Collaborate with engineering, design, and data teams to build and optimize enterprise-grade features for contact centers
- Engage directly with enterprise customers, BPOs, and CCaaS partners to translate feedback into product insights and improvements
- Work with Engineering managers to break feature development into impactful, measurable iterations and cultivate a fast-shipping culture
- Conduct market and customer research to identify opportunities across contact center, BPO, and enterprise segments
- Continuously go through agent, supervisor, and admin flows to identify gap areas for optimization
- Optimize user experience and product performance across multiple CCaaS and CRM environments and deployment surfaces (Windows, Mac, VDI, Chrome)
- Prioritize features and product updates based on enterprise impact, revenue value, and customer success metrics
- Work with sales, customer success, and legal to align B2B business models, security, and compliance requirements
- Drive AI-native product work across real-time voice and agent workflows
- Partner with security and legal on enterprise trust, PII handling, and on-prem/VDI deployments to win regulated industries
- Set and own quarterly product goals and OKRs
- Be very hands on.
What we are looking for
- 5+ years of product management experience, ideally with B2B SaaS, enterprise, or contact center related products
- Experience shipping enterprise-grade products with complex deployment, admin, and analytics surfaces
- A growth mindset and a constant drive to learn, iterate, and improve
- Strong analytical skills with experience in data analysis and quantitative decision-making
- Track record of using data and customer insights to prioritize and execute on the roadmap
- Comfort engaging directly with enterprise customers, BPOs, and CCaaS partners across discovery, design, and rollout
- Ability to communicate findings clearly to both technical and non-technical audiences, including executive stakeholders at enterprise customers
- Ability to drive POCs and early access programs with enterprise customers, and quickly iterate based on learnings
- Entrepreneurial enthusiasm and grit, always willing to roll up your sleeves
- Excellent verbal and written communication skills
- Caring deeply about teammates and actively working to uplift and improve the team and the team’s culture
