Project description
As a technical BAU support analyst , you will provide support of the Smartstream Intraday Liquidity application and BAU activities. Being responsible for and providing technical support of the underlying application, releases and infrastructure.
Responsibilities
- Support UK hours from (7am to 4pm) or (9am to 6pm) or (10am to 7pm) , as required.
- Participate in overnight support rota (on call) , and weekend work (releases /support etc).
- You will be a self motivator, who is able to take a task and progress it independently, or as part of a team.
- Document technical requirements or processes to capture the configuration being performed.
- Support and test technical systems/servers (shown below).
- Work with third party software provider and work within pre-defined application standards and raise queries or tickets if software defects are identified with the software vendor
- Apply industry experience and ensure the solution incorporates "best practice"
- Work with neighbouring technology and project teams to ensure changes and rolled out in a co-ordinated manner which is non-disruptive to the business
- Work in a coordinated manner around go-live activities, ensuring services are transitioned into the live production environment in a manner which is compliant with technology policy and non-disruptive to the business
- Provide a level of post live support and assist with remediation where necessary
- Work on key technical areas identified below.
- Ensure defects are tracked and managed, with the appropriate team assigned any defects identified during the test phases
- Highlight risks or concerns ensuring items are followed up or escalated appropriately
SKILLS
Must have
- Have experience of vendor application 'Smartstream Intraday Liquidity Management' primarily, (or 'Smartstream Recs' )
- Have excellent communication skills, being able to converse with a wide variety of teams (unix/database/application)
- Familiar with Change Requests, attending and representing on CAB and weekend rollout of code changes.
- Control M application knowledge, jobs creation, administration, alerting, file move, file watchers , etc.
- Oracle Sql scripting and oracle databse concepts
- Linux shell scripting and support.
- Ability to package up and manage configuration/code changes into releases, and apply to production.
- Jboss 7 server knowledge, configuration and support, and WAR file deployment.
- JMS Queue processing and principles
- GitHub software management
- Be flexible, particularly when working on rolling out system changes in non-business hours and weekends.
- Be a self-motivator, who is able to take a task and progress it independently, or as part of a team.
- Have an understanding of banking concepts in relation to cash management and reconciliation.
Nice to have
• Experience of BAU Support