ServiceNow Technical Architect
Drive enterprise-wide ServiceNow transformation as a trusted advisor and platform leader. You will bridge strategy, architecture, and execution to unlock measurable business value, guiding clients from implementation through full-scale adoption and long-term platform success.
At EPAM, leaders inspire innovation, drive transformation, and empower teams to excel. You'll shape the future of global industries while fostering a culture of growth, collaboration, and impact.
Responsibilities
- Own client adoption roadmaps tied to measurable business outcomes including cost reduction, automation, productivity gains, and risk mitigation across enterprise ServiceNow platforms
- Architect end-to-end ServiceNow solutions spanning four or more products including ITSM, ITOM, ITAM, SecOps, HRSD, SPM, and App Engine with a focus on scalability and security
- Serve as technical authority across large-scale programs, guiding delivery teams to translate architecture into high-quality, maintainable solutions through design reviews and platform governance
- Partner with ServiceNow account teams and client stakeholders to establish operating models, conduct health assessments, and identify value leakage and expansion opportunities
- Lead technical discovery workshops, current state assessments, and future state design while owning critical decisions across integrations, CMDB/CSDM alignment, and API strategy
- Leverage ServiceNow AI capabilities including Now Assist and Predictive Intelligence to introduce modern, AI-driven operating models that enhance platform adoption and ROI
Requirements
- 10 or more years of experience spanning enterprise architecture, consulting or professional services, and large-scale platform implementations
- Proven track record leading end-to-end ServiceNow programs from architecture through adoption across four or more modules including ITSM, ITOM, ITAM, and SecOps
- Deep knowledge of CMDB and CSDM frameworks, integration patterns including API and event-driven architectures, and modern cloud application design
- Demonstrated experience establishing platform governance models and communicating effectively with C-level executives, business stakeholders, and technical teams
- Active ServiceNow Certified Technical Architect (CTA) credential along with CAD, CSA, or a minimum of two CIS certifications preferred
