Project description
Monitoring as a Platform, a platform that is the first critical step towards a self-managed infrastructure, and includes capabilities like real-time monitoring, intelligent networks, self-healing and IoT to achieve improved productivity, organizational agility and improved employee experiences.
Responsibilities
- * Manage the end-to-end delivery of analytics services, ensuring adherence to service level agreements (SLAs) and client requirements.
* Serve as the primary point of contact for client engagements, establish and maintain strong relationships, and proactively address client concerns or issues.
* Lead a team of analysts, providing guidance, mentoring, and performance management to ensure the team's effectiveness and professional growth.
* Collaborate with stakeholders to define and prioritize analytics service requirements, develop service delivery plans, and coordinate resources to meet project timelines.
* Establish and implement quality assurance processes and best practices to ensure the accuracy, completeness, and reliability of analytics solutions delivered to clients.
* Oversee the maintenance, enhancement, and support of analytics applications, ensuring their stability, availability, and performance.
* Generate regular reports on service delivery metrics, performance, and client satisfaction.
* Maintain documentation related to service processes, operational procedures, and client-specific requirements.
* Identify, assess, and manage risks and issues related to service delivery, taking proactive measures to mitigate potential disruptions or delays.
SKILLS
Must have
- * Experience with Elastic
* Basic AWS
* Basic Linux
* Knowledge of Grafana
* Knowledge of Terraform
* Knowledge of Ansible
* Knowledge of Python
* Knowledge of Integration and Performance
* ITIL/ITSM,
* Strong understanding of disaster recovery, backup, and security practices in SaaS and Non-SaaS
* Proven ability to manage a cross-functional team in a high-pressure environment
* Excellent communication skills
Nice to have
.