Service Delivery Manager/ELK Monitoring Manager
Project description
Monitoring as a Platform, a platform that is the first critical step towards a self-managed infrastructure, and includes capabilities like real-time monitoring, intelligent networks, self-healing and IoT to achieve improved productivity, organizational agility and improved employee experiences.
Responsibilities
- * Manage the end-to-end delivery of analytics services, ensuring adherence to service level agreements (SLAs) and client requirements. * Serve as the primary point of contact for client engagements, establish and maintain strong relationships, and proactively address client concerns or issues. * Lead a team of analysts, providing guidance, mentoring, and performance management to ensure the team's effectiveness and professional growth. * Collaborate with stakeholders to define and prioritize analytics service requirements, develop service delivery plans, and coordinate resources to meet project timelines. * Establish and implement quality assurance processes and best practices to ensure the accuracy, completeness, and reliability of analytics solutions delivered to clients. * Oversee the maintenance, enhancement, and support of analytics applications, ensuring their stability, availability, and performance. * Generate regular reports on service delivery metrics, performance, and client satisfaction. * Maintain documentation related to service processes, operational procedures, and client-specific requirements. * Identify, assess, and manage risks and issues related to service delivery, taking proactive measures to mitigate potential disruptions or delays.
SKILLS
Must have
- * Experience with Elastic * Basic AWS * Basic Linux * Knowledge of Grafana * Knowledge of Terraform * Knowledge of Ansible * Knowledge of Python * Knowledge of Integration and Performance * ITIL/ITSM, * Strong understanding of disaster recovery, backup, and security practices in SaaS and Non-SaaS * Proven ability to manage a cross-functional team in a high-pressure environment * Excellent communication skills
Nice to have
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