Senior Product Manager, Mail

At Superhuman, we’ve built the fastest email experience in the world — one that's deeply loved and adored by customers who get through their inboxes twice as fast.

📣 Superhuman Mail, Grammarly, and Coda are now part of the Superhuman Suite, an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. Learn more at superhuman.com and about our values here.

At Superhuman, we have a deep understanding of how to build products that people love. We incorporate fun and play, infusing magic and joy to create experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other.

We're not solving a small problem, nor are we addressing a small market. We're reshaping the fundamentals of how people work. We're combining premium product craft with enterprise-scale capabilities to rethink how individuals and teams should fundamentally collaborate. We are building a household brand and a worldwide organization. We are here to do our best work, and we hope you are too.

• Drive product strategy for our core product and craft amazing product experiences that delight our customers.
• Collaborate with design, engineering, and marketing to deliver a product and brand of remarkable quality.
• Combine qualitative research and quantitative analysis to inform crucial product decisions.
• Own and drive projects from ideation through implementation and launch, focusing on excellent execution.
• Contribute to and collaborate on a broad spectrum of product initiatives, including user experience design, solution honing, growth strategy, customer research, and product marketing.
• Deeply understand and embody the voice of the customer

• Experience: You have 7+ years of professional PM experience on product teams in the B2B and B2C software space, with experience driving upmarket growth at scaling companies.
• Product sense: You’re confident in making tough product decisions in a crunch. You seek feedback from others and manage stakeholders at all levels to get to the best outcome quickly. You’re able to weigh and communicate trade-offs and identify risks, without getting stuck in analysis paralysis.
• Integration experience: Experience with product integrations, partnerships, or ecosystem strategy.
• Design mindset: Strong eye for user experience and design craft - you think about user flows, journeys, and what makes features feel great, not just functional.
• Collaboration products: Deep understanding of team workflows and what drives adoption of collaboration tools in business settings.
• Remarkable quality: You produce work that is striking, worthy of attention, and a contribution to the state of the art.
• Start-to-finish ownership: Acts with 100% responsibility for your own outcomes as well as the consequences of the company.
• Bias to action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing that action is the catalyst for progress and growth.
• Customer Zeal: You put the customer first and bring them into every decision you make. You represent the voice of the customer with your team, encouraging a deeper understanding and empathy.
• Cross-functional leadership: You work effortlessly across disciplines, communicating effectively and driving teams toward shared goals. You prioritize building trust and providing a clear and motivating mission. You shepherd your product from ideation, through development, through go-to-market, and into a state of product-market fit.
• Cares deeply, challenges directly: Discusses and debates ideas openly. Focuses on the customer and business's ‘so what’ and challenges stakeholders to take impactful action.
• Growth mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.
• AI enthusiast: You believe AI will revolutionize not only how we work but also the experiences we create for our customers. Driven by passion and curiosity, you leverage AI to dramatically increase your own productivity and the impact of your team.
• Excellent communication: You are comfortable and confident sharing your thoughts in both verbal and written forms. You’re effective across various mediums (especially Slack, Notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to help others and expedite the process. You can engage constructively in debate and discussion with your colleagues and peers.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
• Location: We're open to you joining us in our San Francisco hub or from a home office anywhere in North America or South America.

Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined and may be modified in the future.

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching (US & Canada only)
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year (17 days for LatAm), two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, so base pay may vary by location.

We value our differences, and we encourage all to apply — especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate based on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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