Senior Experience Consultant (CX Strategist)
We're looking for a Senior Experience Consultant to join our team in Zurich, Switzerland, in a hybrid working mode. In this role, you will lead strategic design consultancy engagements, tailoring solutions to client needs and contributing to product vision and design principles. You will drive strategic alignment across workshops, balance technical considerations and business context, and ensure client values are embedded in deliverables.
This is an excellent opportunity to shape client engagements at a strategic level, foster cross-functional collaboration and deliver impactful experience strategies within a global consultancy environment.
Responsibilities
- Design and lead customer experience research and consultancy projects tailored to client business context
- Engage with client executives to understand challenges and identify opportunities, challenging their thinking when appropriate
- Create proposals and facilitate strategic alignment during workshops
- Conduct interviews with business users to gather data and insights
- Deliver reporting and actionable recommendations to improve client customer experience
- Contribute to product roadmap, vision and design principles with the wider team
- Own the requirement-to-solution process end to end, ensuring alignment across multi-disciplinary teams
- Incorporate client values and broader business objectives into engagement outcomes
- Coordinate with Account and Delivery Managers, providing consultative guidance to internal team members
- Develop and deliver presentations to support business development activities
Requirements
- Proven senior experience in design or CX consulting with extensive client-facing exposure
- Advanced ability to design and lead customer experience programs and research initiatives
- Ability to confidently engage and challenge client executives
- Strong analytical and strategic-thinking skills
- Ability to manage planning, execution and processes across complex engagements
- Experience leading solution alignment across multi-disciplinary teams
- Demonstrated leadership and resource allocation skills
- Experience collaborating with Account and Delivery Managers
- Excellent communication and presentation abilities, including business development support
- Professional fluency in English
