Senior Engineering Manager (Business & Billing)
WHO WE ARE 🌍
We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.
With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.
WHO WE'RE LOOKING FOR 🌟
We’re looking for a Senior Engineering Manager to lead and scale the Billing & Business domain. In this role, you will be responsible for multiple teams through Engineering Managers and TechLeads/Seniors, shaping the organizational structure, defining strategic priorities, and ensuring our billing platform supports global monetization, compliance, and growth. You will partner closely with Product, Finance, Security, Legal, and Platform teams to drive a long-term vision, balancing delivery, system reliability, and architectural direction. Your focus will be on growing leaders, establishing clear ownership, and building a high-performing organization that delivers measurable business impact.
WHAT YOU'LL DO 🚀
- Organizational Leadership: Lead multiple teams through Engineering Managers and TechLeads/Seniors, setting clear ownership and accountability. Design and evolve the team topology and domain boundaries to support scaling and growth needs. Develop managers through coaching, mentoring, feedback, and succession planning.
- Domain Strategy & Execution: Define and drive the long-term engineering strategy for the Billing & Business domain aligned with company’s and areas’ OKRs. Identify growth levers, platform investments, and capability gaps required for global monetization. Ensure predictable delivery across teams while maintaining high quality and operational stability.
- Product & Stakeholder Partnership: Act as the engineering counterpart to Product, Design, Security, and Analytics leadership for the domain. Co-own roadmaps, prioritization, and trade-offs between speed, scope, and technical sustainability. Align cross-functional stakeholders including Finance, Legal, Data, Growth, and Platform.
- Technology Strategy & Architecture Stewardship: Set the technical direction across teams to ensure scalability, compliance, reliability, and cost efficiency. Evolve Technology stack. Guide architectural decisions, reduce fragmentation, and manage technical debt at the domain level. Establish standards for system design, observability, performance, and resilience.
- Operational Excellence: Strengthen domain-level planning, capacity management, and risk mitigation practices. Drive improvements in release confidence, incident management, and delivery predictability. Be on charge of domain health metrics.
- Talent Growth & Hiring: Own the hiring strategy for Engineering Managers and senior roles within the domain. Build a strong leadership bench and create clear career growth paths. Foster a culture of ownership, feedback, and continuous improvement.
TO SHINE IN THIS ROLE 💥
- Experience leading multiple teams through Engineering Managers in a complex product organization.
- Experience shaping organizational design and scaling engineering structures and technologies.
- Proven track record of defining domain strategy and delivering business-critical platforms at scale.
- Strong experience partnering with Product and senior stakeholders on roadmap and prioritization.
- Deep understanding of distributed systems, high-load architectures, and platform reliability.
- Ability to balance short-term delivery with long-term technical sustainability.
- Fluency in English and experience working in global, cross-functional environments.
- Experience working with PHP, Java, or Python in production environments is a strong plus.
WHAT WE OFFER 🤗
We care deeply about your growth, well-being, and comfort:
- 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
- 💙 Comprehensive health insurance for both you and your family.
- 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
- 🫶 Flexible benefits package to tailor perks that matters most for you.
- 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
- 🍽️ In-office perks, including free meals and snacks.
- 🤝 Company-funded sport activities, annual offsites and team-building events.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
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