Senior Endpoint Operations Technician
We are seeking an Endpoint Operations Technician to join our team in Hungary.
Responsibilities
- Provide support for multiple Windows platforms in both Physical and Virtual Environments such as AVDs
- Maintain desktop images and modify SCCM task sequences as needed
- Create and maintain existing support documents to maintain high-quality standards in the delivery of End User Computing services
- Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance
- Provide second-tier support for support teams, including root cause analysis and preventative analysis
- Drive to deliver technology and products in the roadmap on schedule with the highest quality
- Provide technical support with expert knowledge and act as an escalation point for the Deskside Support Services Team and anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management
- Partner with Engineering teams to develop solutions
- Manage Azure Virtual Desktop (AVD) environment, including creation of Images, deployment of VMs and monitoring of VM performance
- Develop automated solutions for deployment of software packages, application patches/updates and workstation images
- Operate and support multiple Windows desktop images
- Manage the entire lifecycle of our global standard desktop and laptop models
- Monitor and address alerts from desktops using CyberArk
- Manage and support PXE environment – 1E products
- Provide level 3 support for escalated end-user issues
- Manage Microsoft and 3rd party patch deployments
- Package, test, and deploy new applications as needed
- Have a positive impact on the team and our End User Computing environment
- Maintain and expand existing Knowledge Base
- Create new and maintain existing support documents to maintain high standards of quality in the delivery of End User Computing services
- Administrate and troubleshoot Microsoft Auto Pilot deployments
- Work with Microsoft Intune for Windows Device Management (device configuration, policies, etc.)
Requirements
- Minimum of 5 years of hands-on experience with Azure Virtual Desktops
- Minimum of 5 years of experience as an Endpoint Operations Technician or similar
- Working knowledge of Microsoft Azure, FSLogix, GPO, Active Directory and PowerShell
- Experience with Day-to-day Endpoint Operations and escalation support
- Experience to develop and test software packages with InstallShield or equivalent
- Skills to manage a VDI environment (Azure Virtual Desktop preferred)
- Experience in software development life cycle methods and current technologies
- Expert with SCCM administration, patch management, Imaging, Scripting, MSI, Packaging & Automation
- Expert in administration and deployment of software with SCCM in a global environment, development and maintenance of workstation images with SCCM
- Expert in patch management including BIOS and firmware updates, service pack upgrades, and application-based updates
- Scripting experience is considered a plus (batch, SQL, PowerShell, vbscript)
- Working knowledge of the ITIL framework
- Expert End Point Protection Engineering
- Experience with Windows 10/11, Active Directory Structure, and Group Policies management
- Strong problem-solving and root cause analysis skills and excels at work in a team environment
- Possess experience with troubleshooting
