Senior Delivery Manager - Insurance Domain
We're looking for a Senior Delivery Manager – Insurance Domain to join our team in Zurich, Switzerland in a hybrid working mode.
In this role, you will drive end-to-end delivery of client projects while closely collaborating with Account Managers and Business Development teams. You will be responsible for managing client relationships, ensuring successful project execution, and aligning delivery strategies with EPAM’s organizational goals. This position offers the opportunity to combine engineering expertise with leadership across a variety of initiatives in the Insurance domain.
Responsibilities
- Ensure successful end-to-end client delivery from project initiation through the full lifecycle in line with EPAM processes
- Manage client relationships and expectations, represent delivery at project, program and governance levels
- Address client issues, identify and manage engagement risks and ensure client responsibilities are executed
- Coordinate preparation of proposals and statements of work
- Oversee multiple streams of activity and coordinate technical and business groups across SDLC stages
- Take accountability for delivery across financial, sourcing, implementation and regulatory requirements
- Collaborate with delivery partners, technology consultants, account managers and architects
- Work with multi-disciplinary teams to define estimates, delivery plans and retrospectives
- Participate in business development activities for existing and prospective clients to identify opportunities and drive account growth
- Represent delivery in sales and presales activities up to contracting and beyond, contributing to business development in the Insurance domain
Requirements
- 5–10 years of experience in consulting or outsourcing in Account/Delivery/Project Management roles
- Minimum 3 years of working experience in the Insurance domain
- Proven record of delivering complex IT projects and managing client stakeholders at all levels
- Strong understanding of SDLC processes and methodologies, hands-on experience with agile delivery practices
- Familiarity with engagement models such as T&M, Fixed Price and Fixed Terms
- Solid understanding of Software Architecture principles and IT Service Management best practices
- Excellent stakeholder management and organizational leadership skills
- Ability to establish productive client relationships and work effectively in a distributed team environment
- Fluent English and strong German or French language skills
