Customer Service Agent

We are looking for a Customer Service Agent to join our team at LYNXUS SOLUTIONS S.A.S. (an EPAM Company). If you have a customer-centric mindset and an advanced command of English, this position is for you. In this role, you will be responsible for managing inbound calls and providing exceptional service to our logistics and transportation clients. Your attention to detail and ability to work as part of a team will be crucial in ensuring customer satisfaction and operational efficiency.

Responsibilities

• Manage inbound calls and provide exceptional service to logistics and transportation clients
• Ensure customer satisfaction and operational efficiency through attention to detail
• Solve problems effectively with a proactive attitude
• Maintain service excellence while handling high-pressure situations
• Work as part of a team in a dynamic, collaborative environment
• Contribute innovative ideas to improve customer service

Requirements

• Experience in customer service and handling high-pressure situations
• Proficiency in strong communication skills
• Capability to work as part of a team in a dynamic, collaborative environment
• Competency in solving problems effectively with a proactive attitude
• Upper-Intermediate English language proficiency (B2+)